Store Manager

Description

Overview

The Store Manager will oversee the daily operations of Sweet Flower's Chico store, ensuring a welcoming, service-oriented environment that aligns with Sweet Flower's culture and leadership in the California cannabis retail industry. This role is focused on driving sales, providing exceptional customer service, and leading a team to achieve store goals.

Key Responsibilities

• Customer Service Excellence: Foster a "customer-first" culture, ensuring every customer interaction is positive and impactful.
• Sales and Performance:Drive store sales, customer loyalty, and retention by meeting and exceeding KPIs and sales targets.
• Team Leadership and Development: Lead, motivate, and engage a team to create a supportive and positive work environment. Provide ongoing training, coaching, and recognition to enhance team performance and morale.
• Store Operations & Standards: Ensure that all operational standards, including merchandising, safety, cleanliness, and inventory control, are met or exceeded.
• Brand Representation: Maintain visual merchandising standards that reflect the Sweet Flower brand, ensuring the store is consistently on-brand.
• Customer Experience: Address customer inquiries, complaints, and returns professionally and proactively, ensuring customer satisfaction and retention.
• Communication & Collaboration: Work closely with Headquarters and Retail Leadership to stay aligned on business goals and initiatives. Seek support and guidance as needed to optimize store performance.
• Compliance & Regulatory Oversight: Ensure compliance with all local, state, and company regulations, including inventory control, product waste procedures, and cannabis laws.
• Community Outreach: Be creative and dedicated to understanding and engaging with the local community. Develop innovative outreach strategies, participate in local events, and build strong relationships with community members and leaders to strengthen the organization's presence and impact in the area.

Reporting Relationship

Will report to:
Head of Stores
CEO

Working & Environmental Conditions

This job operates in a retail business environment. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and/or move items that weigh more than 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.This is a full-time position, exempt role. Days and hours of work vary by schedule. Evening and weekend work may be required as schedule demands.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment & Diversity Statement

Sweet Flower is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, sexual orientation, military and veteran status, denial of family and medical care leave, or any other characteristic protected by federal, state, or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Strength through diversity - we're building and fostering an open, approachable, and supportive environment for our customers, employees, and broader community, inclusive of all;

We are an equal employment/affirmative action employer

We are committed to providing a workplace that is free of discrimination of all types and free from abusive, offensive, or harassing behavior

Any employee who feels harassed or discriminated against, or subjected to any abusive or offensive behavior should report the incident to his or her Manager or to Human Resources

Requirements

Essential Qualities:

• Leadership by Example: Demonstrate "servant leadership," setting the tone for your team by demonstrating integrity, professionalism, and a commitment to building a great team.
• Problem Solving: Be solution-driven and creative, demonstrating to the team the ability to overcome challenges while maintaining a positive attitude.
• Accountability & Motivation: Hold yourself and your team accountable while providing the necessary support, training, and motivation for success.
• Customer-Centric: Possess a strong understanding of customer service, with the ability to address issues and make quick decisions to resolve conflicts.
• Team Collaboration: Partner with the Head of Stores and your team to drive store performance, focusing on staffing, customer service, and operational excellence.

Qualifications

• 3+ years of retail store management experience; cannabis retail experience is a plus but not required.
• Strong communication skills, both verbal and written, with the ability to manage and collaborate with diverse personalities.
• Flexible availability, including nights, weekends, and holidays.
• Ability to manage KPIs and key metrics effectively and communicate them to your team.