Store Manager

Store Manager - The Salvation Army

About Us

The Salvation Army is an international movement and part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our Adult Rehabilitation Centers and providing affordable shopping options to our neighbors.

Job Overview

Join our team in "Doing the Most Good" as a Store Manager. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community.

Pay Rate: $20/hr

Status: Full Time, 40 Hours per Week

Key Responsibilities

Leadership & Staff Management

Recruit, train, and supervise store staff

Manage scheduling and payroll processing

Implement company policies and practices in employee relations

Store Operations

Develop and implement strategies to meet production and sales goals

Oversee donation processes, product sorting, pricing, and presentation

Manage store maintenance, safety, and appearance

Ensure compliance with OSHA and Salvation Army safety policies

Customer Experience

Create an enjoyable shopping environment

Develop customer retention plans

Set an example for positive customer interactions

Financial Management

Oversee cash handling procedures and daily deposits

Work within budget parameters

Manage inventory tracking for designated product lines

Communication & Reporting

Maintain open communication with Regional Manager and Department Heads

Provide daily reports on store production and sales

Address customer complaints and provide education about the program

Supervisory Responsibility

In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff

Train and supervise the store staff

In collaboration with the Regional Manager, provide direct reports with a personnel review

Review and approve time and attendance for store personnel using the current payroll system

Check time logs regularly, following all current regulations and trainings

What We Offer

Opportunity to make a positive impact in your community

Professional development and growth opportunities

Supportive and mission-driven work environment

Comprehensive benefits package

Qualifications

Education & Experience

2 years' experience in staff management and development or combination of education and experience

Proven retail management experience

Skills & Abilities

Strong leadership and team-building skills

Excellent customer service orientation

Proficiency in cash handling and basic financial management

Ability to work a flexible schedule, including early/late shifts, weekends, and holidays

Ability to speak, write and understand English in a manner sufficient for effective communication with customers, management and coworkers

Basic computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted by the

Good speaking, hearing and vision ability, and excellent manual dexterity

Certifications

Valid Driver's License

Must pass a motor vehicle record search

Physical Requirements

Regularly required to stand, use hands, handle, feel, hear, and talk

Frequently required to walk and reach with hands and arms

Occasionally required to climb, balance, stoop, kneel, or crouch

Must regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds

Specific vision abilities required: close vision, distance vision, and ability to adjust focus

Work Environment

Store environment with quiet to moderate noise level

May be dusty and experience temperature fluctuations based on weather

May stand for extended periods

Work is performed in a typical retail store/warehouse environment

Travel

May be required to travel to various locations for work or training, including monthly management training

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.