Job description
ROLE DESCRIPTION
The FOUNT Store Manager is in charge of staff, operation, and presentation of the FOUNT store. They inspire their team and set the tone, consistently demonstrating integrity, teamwork, and total customer satisfaction.
RESPONSIBILITIES
Store Operations
- Monitor store sales and achieve store financial goals
- Facilitate visual merchandising in store
- Plan floor displays for new launches and seasons
- Implement store policies and administration systems to help the store run smoother
- Employee Hiring, onboarding training and recruitment, as well as ongoing sales associates evaluations
- Schedule regular store coverage
- Staff schedule posted 1 month in advance
- Ensure employees are reaching their allotted hourly requirements
- Communicate any scheduling conflicts or situations with HR
- Monitor time cards and make edits/comments when needed
- Ie: Store Associate A was late due to car trouble
- Correct time card errors before submitting to payroll
- Keep store clean & stocked with supplies
- Manage supply orders
- Ensure premier customer service by managing customer requests, comments, and complaints
- Create an inviting and warm environment for customers
- Create a friendly and professional environment for employees
- Manage inventory weekly & communicate inventory needs to Inventory Manager
- Complete weekly/monthly reports
- Weekly Store Sales Reports to VP/COO
- Weekly Customer Feedback Reports to Head Designer
- Weekly Store Updates to CLE team
- Implement store improvement updates as needed
- Determine all store location closings and delays (due to weather) with approval by CEO
- Provide staff with feedback, coaching, and performance evaluations
- Ensure the store complies with outlined safety policies and procedures, as well as state and local health regulations
- Coordinate in-store logistics for product launch days
- Communicate with Inventory Manager about starting inventory quantities
- Communicate with Creative Director about visual merchandising plans
- Communicate with Marketing about promotions
- Communicate any product or launch day details with sales associate team
Cohesive Studio Communication
- Uphold and enforce company policies
- Represent & embody FOUNT for strategic Cleveland relationships
- Liaison between store associates and studio communications
- Inform any concerns of store associates to upper management
- Act as their "spokesperson"
- Communicate company updates to retail teams in a timely fashion
Store Finances
- Manage and monitor sales numbers, patterns, budget, cashflow, and deposits
- Payroll solutions
DAILY/ BI-WEEKLY TASKS
- Weekly check in with Director of Retail Sales
- Weekly meeting with Assistant Manager / Floor Leader
- Complete Store Sales Reports (weekly)
- Complete Customer Feedback Report (weekly)
- Send Store Updates to team (weekly)
- Follow up with customer complaints and questions
- Manage store merchandising and wholesale product inventory
- Pay most recent invoices (ex. window cleaning services, wholesale, etc.)
Requirements
- 1-5 years of retail sales required; retail management experience and a college degree preferred but not required
- Able to lift at least 25 lbs
- Stand or walk constantly (for up to an entire shift)
- Ability to reach overhead, bend, squat, kneel, and carry products in order to perform and cover all workfloor duties
- Demonstrated ability to lead by example
- Excellent organizational, time management, prioritization, and multitasking skills
- Must work major holiday and product launches (ie. Black Friday, Mothers Day, etc.)
Reports to Retail Manager
Full Time/ 40 hours weekly / Salary/ commission based incentives /Paid Vacation and Sick Days
401K, Health benefits
Interested parties are asked to email resumes to