The Role
At Charles Tyrwhitt, our purpose is to "Make it easy for men to dress well," and we can't do that without our specialist teams.
This time, we're looking for a Store Manager to work in our new store in Cardiff, opening in November 2025.
What you will be doing
The Store Manager will lead, motivate, and coach the store team to reach and exceed sales targets, KPIs, and compliance standards using our training tools-while ensuring exceptional customer service and product knowledge. You'll recruit, nurture, and retain top talent for CT and your store. You'll promote the CT culture with your team, embodying our brand values to create a great atmosphere for both staff and customers.
You will identify sales opportunities, generate corporate activity, and attract new business. Building strong relationships with peers and Head Office departments, you will handle all matters related to the store and team, including stock control, payroll, budgeting, layout, promotions, staff development, and employee relations.
You will make commercial decisions to support the store, particularly in visual merchandising, working with our VM team to ensure visuals reflect our brand identity. As the store leader, you will manage daily operations, champion colleague engagement, and ensure compliance with company policies, procedures, costs, and security protocols.
What we are looking for
The ideal candidate will have previous experience as a Store Manager, with a proven ability to lead, coach, and inspire high-performing teams to achieve excellent results.
You should have excellent customer service and relationship-building skills with customers and stakeholders.
Strong planning and organizational skills are essential, along with the ability to maintain a long-term vision.
A highly commercial mindset, coupled with strong analytical, communication, and negotiation skills, is necessary to influence and persuade at various levels within and outside the company.
At CT, we value our 3 BE's: "BE the BOSS," "BE the CUSTOMER," and "BE the BEST." We foster a collaborative environment, encouraging proactive, hardworking individuals who are drivers of change.
What you can expect from us:
- Competitive salary and an excellent quarterly bonus scheme
- Uniform allowance, refreshed every 6 months
- An entrepreneurial environment encouraging innovation and business growth
- Staff discount from day one, including access to The White Company
- Support for commuting and relocation, including cycle-to-work schemes
- Regular social activities, parties, and team-building events
- Partnerships with charities and sustainability initiatives
- Professional development through The Tyrwhitt Academy, including training and apprenticeship programs
Who we are
Founded over three decades ago by Nicholas Charles Tyrwhitt Wheeler, our purpose is to make it easy for men to dress well. Starting with shirts, we now offer a full wardrobe solution for every occasion, ensuring style and quality at every step.
Our flagship store is on London's Jermyn Street, with our Head Office in London Bridge, and offices in Manhattan, Milton Keynes, and beyond, supporting our global presence across North America, Europe, and Australia.
We are committed to doing business responsibly-producing sustainable products, supporting our people, and giving back to the community. We continually strive to improve our social and environmental impact.
'I am Proud and Free to be me.'
Our diverse, passionate, and entrepreneurial team embodies our values: "BE the BOSS," "BE the CUSTOMER," and "BE the BEST." We foster a culture of fun, engagement, and reward, empowering everyone to thrive.