Job Description
Position Overview The Store Coordinator will play a vital role in supporting the daily operations of the store, ensuring smooth guest experiences, and helping maintain a welcoming, efficient, and organized environment. This position requires strong customer service skills, excellent organizational abilities, and a passion for the beauty and wellness industry.
Key Responsibilities: - Customer Service Excellence: Greet clients, answer inquiries, and assist with booking appointments, ensuring a positive and professional experience from start to finish.
- Scheduling & Appointment Management: Coordinate and manage appointments for facial services, handle cancellations, rescheduling, and ensure smooth transitions between clients and estheticians.
- Retail Operations Support: Oversee the retail sales area, including inventory management, restocking, visual merchandising, and product display. Assist clients with product recommendations and sales.
- Team Support: Collaborate with estheticians and other team members to ensure efficient service delivery. Provide support where needed, whether it's handling administrative tasks or assisting with in-store promotions.
- Client Records & Data Entry: Maintain accurate client records, including service history, preferences, and feedback. Input data into the system in a timely and accurate manner.
- Facility Management: Ensure the store environment is clean, organized, and aesthetically pleasing. Monitor store supplies and equipment, and notify management when items need to be reordered.
- Sales & Marketing: Execute in-store promotions, pop ups, and special events. Facilitate collaborations with other businesses. Assist with social media marketing. Promote retail products and services to drive sales and enhance the client experience.
- Troubleshooting & Problem-Solving: Handle client concerns or complaints professionally, and work towards a solution that maintains customer satisfaction.
Skills & Qualifications: - Proven experience in administrative roles with strong organizational skills
- Background in marketing, including social media management and campaign creation
- Excellent communication skills and a customer-first attitude
- Experience with retail or beauty industry operations a plus
- Self-motivated, with a keen eye for detail and the ability to multitask
- High school diploma or equivalent (college degree preferred)
- 1-2 years of experience in management, retail, customer service, or administrative support.
- Strong organizational and time-management skills.
- Excellent communication skills, both verbal and written.
- Friendly, approachable, and customer-focused personality.
- Experience or strong interest in skincare, beauty, or wellness is a plus.
- Ability to multitask and thrive in a fast-paced environment.
- Proficient with basic computer software (POS systems, scheduling software, Microsoft Office, etc.).
Perks & Benefits: - Competitive hourly rate or salary plus commission or bonus structure (if applicable).
- Discounted skincare products and services.
- Opportunity for career growth and development within the company.
- Positive and supportive work environment.