Description
Under the general supervision of the Thrift Store Manager assists in maintaining Thrift Store Operations including: merchandising, marketing, hiring, supervising, scheduling, sales and training. In the absence of the store manager this position is the primary point of contact. This position requires a high degree of self-initiative, self-monitoring and be able to maintain a good working relationship with thrift store staff, volunteers, donors and the community.
Duties and responsibilities
- Assist the Store Manager and oversee general store operations relating to:
- Merchandising
- Scheduling
- Staffing
- Marketing
- Inventory control
- Budgeting
- Communicate regularly with the Store Manager about store issues.
- Must answer work-related phone calls and emails during scheduled time.
- Assist with store merchandising, sorting, pricing and inventory control.
- Responsible for daily cash handling, credit card transactions and bookkeeping including night drop deposits.
- Maintains effective schedule for employees, volunteers and Community Service and works within budget to meet payroll guidelines and store expenses.
- Actively engage customers on the sales floor to increase donations and merchandise sales to ensure monthly revenue goals are met.
- Provide excellent customer service by greeting and assisting customers and donors and responding to customer inquiries/complaints.
- Promote repeat business and word-of-mouth advertising through building of excellent customer relations.
- Control costs and expenditures to ensure the store budget is maintained.
- Assist with acceptance of donations, in-kind donation forms, and scheduling and pick-up of donated items.
- Ensure employees, Community Service and volunteers are properly trained in store operations and procedures.
- Ensures physical maintenance, cleanliness and attractiveness of store and displays.
- Enforce and maintain safety and cleanliness as well as all health and security policies and procedures.
Experience/ Education / Licensures/ Certifications
- Must have a minimum of 3 years of retail store experience to include cash handling.
- Must have a valid California driver's license or valid California I.D.
Knowledge / Skills/ Abilities
- Must be able to read, write and speak English fluently (fluency in Spanish, both verbal and written, is a plus).
- Must have very strong customer service skills.
- Must have working knowledge of Microsoft Office.
- Must have excellent organizational skills.
- Must have excellent communication skills, both written and oral.
- Must have excellent time management skills.
- Must be detail oriented.
- Must be the ability to multitask in a high-volume environment.
- Must be able to occasionally travel locally.
- Must be able to be an effective team member and handle project leadership responsibility.
- Schedules are subject to change at any time.
Includes Weekends