Overview: As a Store Assistant Manager, you will be an essential part of our team, providing trustworthy financial solutions to our customers. You will enhance your leadership abilities by managing customer outreach, recovery processes, and risk management. Your role will include training and coaching customer service representatives, ensuring adherence to compliance and Company standards. Your meticulous attention to detail and ability to follow established guidelines will help create a professional and respectful environment valued by both customers and employees.
Responsibilities:
- Build strong customer relationships and conduct regular inbound and outbound call campaigns to develop new business and enhance store profitability.
- Maximize customer satisfaction by offering tailored ancillary products that address their needs.
- Assess the risk associated with financial transactions and accurately process loan/pawn applications and check cashing transactions.
- Provide guidance and support to Customer Service Representatives to uphold quality standards and safety measures.
- Ensure office security protocols are maintained and oversee proper opening and closing procedures, including vault and cash drawer management.
- Monitor account management and recovery processes while prioritizing exceptional customer service to prevent losses.
- Maintain a work environment that complies with Company policies, local, state, and federal regulations, including conducting regular audits and compiling financial reports.
- Oversee the cleanliness and appearance of the store and address any facility needs promptly.
- Stay efficient and adaptable in a fast-paced setting while managing multiple tasks to achieve performance standards.
- Commit to a full-time work schedule with regular in-person attendance, including weekends. This role requires a minimum of 40 hours per week.
Qualifications:
- High School Diploma or equivalent is required.
- A minimum of one year of experience in customer service, sales, or retail.
- At least 3 months of supervisory or relevant leadership experience.
- Excellent communication skills, both verbal and written.
- Proficient with phone systems, Point of Sale, Microsoft Office, and other relevant systems.
- Must be a minimum of 18 years of age (19 in Alabama).
- A background check is required and will be conducted per applicable laws.
- Ability to meet the physical demands, including standing for extended periods, lifting up to 25 pounds, and operating basic mechanical controls.
Preferred Qualifications and Skills: - Leadership experience in sales or customer service roles.
- Management experience in retail, financial, service, or related industries.
- Familiarity with check cashing, document verification, and money order processing.
- Bilingual in English and Spanish is a plus and may be required for some locations.
- A valid driver's license, auto insurance, and personal vehicle for use during work hours (mileage compensated).
What We Offer: - A comprehensive new hire training program.
- Access to a robust learning management system filled with training programs for professional and personal growth.
- Opportunities for performance-based career advancement.
- Education reimbursement program.
- Multiple medical insurance options, including free telemedicine access and medical spending accounts (HSA/FSA).
- Traditional and Roth 401(k) retirement plans with a generous Company match.
- Company-sponsored life and AD&D insurance.
- Voluntary benefits, such as dental, vision, and disability plans, along with other options.
- Paid Time Off (accrue 12 days per calendar year plus additional days based on tenure).
- A diverse and inclusive culture.
- A relaxed business casual dress code, including jeans and sneakers.
The information provided is not an exhaustive list of responsibilities or skills required. The Company may revise the job description as necessary, and additional functions may be assigned as determined by supervisors.
Important: Community Choice Financial will never request banking information during the interview process. Any official correspondence will come from authorized email domains. In-person presence is required for all store positions.
Community Choice Financial is committed to providing an inclusive workplace free from discrimination. We encourage applications from all backgrounds.