Sterling OMS Support Consultant

Boston, Massachusetts

ClifyX

IBM OMS Support Project 6 to 10 yrs experience is required in Sterling OMS and Java Microservices experience is mandatory
Flexible to work
Production support for OMS INC Manangement Problem Management
7 years of experience in a technical business facing face to face role with a Retailer or similar preferred
Excellent oral and written communication skills are required Ability to speak to traders confidently
In depth Functional Industry Knowledge is required OMS Retail
Highly flexible and adaptable to change
Strong communication and interpersonal skills along with a solid technical background are essential as is the ability to multitask in a fast paced environment
Good understanding of software development lifecycle
Ability to manage multiple issues in parallel and adapt to changing priorities
Experience working in Onsite Offshore models in particular supporting US business lines
Experience in incident management understanding of ticket workflows and use of escalation Experience with ServiceNow ITIL Methodologies is mandatory
Problem resolution in an analytical and logical manner to troubleshoot root causes and resolve production incidents
Works closely with other technology teams such as Development Vendors Infrastructure and other software support teams

Must have IBM Sterling OMS XML Java JSON Jenkins
OMS experience is required in Sterling OMS and Microservices experience is necessary and
In depth Functional Industry Knowledge is required OMS Retail
Expert Extensive Knowledge of SQL is required to assist own teams during debugging
Oracle MS SQL Sybase
Good to have Scripting and automation Python Perl PowerShell
Middleware MQ Tibco WebLogic
Java experience is mandatory but good to have The ability to read and understand code
monitoring tools JIRA Service Now

Responsibilities

OMS experience is required in Sterling OMS and Microservices experience is necessary
FIX Messaging Format experience
6 years of experience in a technical business facing face to face role with a Retailer or similar preferred
Excellent oral and written communication skills are required Ability to speak to stakeholders confidently
In depth Functional Industry Knowledge is required OMS Retail
Highly flexible and adaptable to change
Strong communication and interpersonal skills along with a solid technical background are essential as is
the ability to multitask in a fast-paced environment
Good understanding of software development lifecycle
Ability to manage multiple issues in parallel and adapt to changing priorities
Experience working in Onsite Offshore models in particular supporting US business lines
Experience in incident management understanding of ticket workflows and use of escalation Experience with ServiceNow ITIL
Methodologies is mandatory
Problem resolution in an analytical and logical manner to troubleshoot root causes and resolve production incidents
Works closely with other technology teams such as Development Vendors Infrastructure and other software support teams.

Date Posted: 28 May 2025