NCO is an outsourced marketing agency looking for an Entry Level Customer Support Representative to join our Clearwater office on a permanent basis.
You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.
This role offers you the opportunity to work in a national firm that offers excellent career progression.
Here at NCO , our company holds four key values:
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Leadership : Leadership is not a position or a title, it is action and example. We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs.
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Honesty : If you want to be trusted personally or professionally, you must be honest.
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Growth : We measure growth by the tenacity in someone's work ethic, which guarantees an outstanding outcome.
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Professional Development : Professional development comes from a commitment to excellence. "The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor" - Vince Lombardi
Core Responsibilities:
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Provide high-quality service to each of our clients
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Maintain client confidentiality at all times
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Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
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Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
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Communicates clearly with staff in a timely and professional manner
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Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client