Position Summary What you'll do
User Discovery Requires Knowledge Of: - User experience strategies
- User interviews and surveys
- User journeys
- Storyboards
- Contextual inquiries
Responsibilities: - Assess gaps between business expectations and user experience strategies.
- Leverage a deep understanding of trends in user consumption habits to develop or improve interaction design and user experience strategies.
- Anticipate and mitigate risks during information synthesis and independently arrive at possible solutions for interactive designs.
- Analyze and interpret existing data (e.g., web analytics, user surveys, customer support calls).
Managing Functional Partnerships Requires Knowledge Of: - Stakeholder identification and mapping
- Stakeholder analysis
- Stakeholder communication
- Stakeholder engagement techniques
- Stakeholder management effectiveness tools and methods
- Fluency in many specialized business vernaculars
- Deep understanding of diverse markets to deliver customer and business value
Responsibilities: - Build, maintain, and enhance effective internal and external partnerships.
- Clearly draft valuable information and seek input.
- Influence technical outcomes and assist in communicating shared goals with diverse groups and parties by linking their interests to that of the business.
- Identify and address additional partner technical needs and educate them on value creation.
- Communicate with other individuals or teams to solve shared business problems cooperatively.
- Consult regularly with leaders of business units to advise on business strategy decisions.
- Bring ideas and technical solutions proactively to the business partners and stakeholders.
Design Research Requires Knowledge Of: - Principles of research
- Best practices of qualitative and quantitative research
- Data analysis techniques
- Techniques to detect gaps in information
- Legal risks, factual errors, and breaches of codes of conduct involving the use of research material
- Organizational research requirements
- Success metrics for research projects
- Purpose of research and how it will be used
- Values, limitations, and risks of sources and social networks for research purposes
- Emerging methods for obtaining relevant information
Responsibilities: - Independently propose hypotheses for research and provide inputs to modify research approaches and execution plans.
- Guide research processes with inputs regarding the type, quality, and quantity of data and information to be collected.
- Verify the reliability and accuracy of the information through detailed checks.
- Detect gaps in information uncovered and remove unreliable information.
- Clarify and resolve inconsistencies in the data of research projects.
- Analyze and interpret relevant data for results and important insights.
- Translate research insights and metrics into actionable recommendations that inform design and business strategies.
Influencing and Building Stakeholder Consensus Requires Knowledge Of: - Verbal/Nonverbal behaviors
- Application and allocation of Business Communication styles/techniques in ambiguous and challenging situations
- Communication channels/mediums
- Interpersonal skills and universal relationship building with the ability to connect seemingly unconnected parties
- Influencing styles
Responsibilities: - Communicate articulately and concisely in stakeholder meetings involving multiple teams.
- Convey complex information and address ambiguity for robust technology development.
- Build productive, collaborative relationships with stakeholders.
- Influence team and stakeholders to take meaningful action with sound recommendations.
- Independently prepare clear, concise, logically structured, and meaningful reports/material based on facts.
- Seek and provide constructive feedback, anticipate needs/questions, and respond appropriately.
Driving Customer/Client Needs Requires Knowledge Of: - Customer and business problems
- Dependencies and impacts on product processes/ways of working
- Journey mapping
- Process optimization
- Communication and influencing techniques
Responsibilities: - Build and maintain customer relations to understand customer requirements/problems.
- Create customer journey touchpoints to anticipate product enhancements by preempting gaps/risks in the product experience.
- Simplify and improve processes to reduce turnaround times, increase effectiveness, and drive customer delight.
Usability Testing and Iteration Requires Knowledge Of: - User profiles
- Testing scenarios
- Documentation
- Test plans
Responsibilities: - Perform testing against a design specification.
- Assist in the development of specific suites of tests and the goals for each test.
- Work with customers to develop test scenarios and conduct acceptance tests on user stories.
- Participate in a specific user acceptance testing process.
- Record and store test cases, associated input data, operations, and expected results.
Interaction Design Requires Knowledge Of: - User-centered design principles
- Native mobile conventions and capabilities (e.g., Apple's Human Interface Guidelines for iOS, Google's Android design patterns)
- Information hierarchy principles
- Task analysis
- System design processes
- Interaction patterns and templates
Responsibilities: - Define and document design details through process flows, site maps, wireframes, and functional specifications in multiple formats.
- Provide suggestions to create and define interaction patterns and templates to design consistent and scalable design solutions that account for primary and secondary use cases, more complex data exchanges, and complete error conditions.
- Contribute to the pattern library.
Visual Design Requires Knowledge Of: - User-centered design principles
- Native mobile conventions and capabilities (e.g., Apple's Human Interface Guidelines for iOS, Google's Android design patterns)
- Templates and style guides
- Design tools
Responsibilities: - Define and document design details at a system level with accurate design specifications (e.g., position, padding, font size) in multiple formats.
- Lead visual quality assurance against a design specification and rapidly prioritize and solve issues.
- Create and define templates and style guides to design consistent and scalable design solutions at the system level.
Prototyping Requires Knowledge Of: - Prototyping disciplines, tools, and techniques within target environments
- User-centered design principles
- Information hierarchy and design principles
- Task analysis and system design processes
Responsibilities: - Adhere to and use interaction patterns and templates to design prototypes that account for primary and secondary use cases, complex data exchanges, and error conditions, and contribute to the pattern library.
- Design and develop prototypes and technical proofs of concept (e.g., interaction models, data transfer, functional user interface components) using a range of technologies (e.g., HTML5, CSS, JavaScript/jQuery, PHP, Python, Ruby/RoR).
- Build interactive models that can access live content and build reusable components and tools to enable and facilitate prototyping.
- Diagnose and report minor prototyping problems found while building working models.
Business Management Responsibilities: - Drive the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning.
- Provide supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and ensuring diversity awareness.
- Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
- Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness, and participating in and supporting community outreach events.
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