Staff Tech

Customer Service Staff Tech

Location: East Syracuse, NY
Duration: 24 Month Contract
Job ID:
Pay Range: $19-22

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GENERAL RESPONSIBILITIES:
We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components. Our Call Center is a high-volume, fast-paced, and metric driven call-center team atmosphere with a high emphasis on customer satisfaction and first call resolution.

Specific Responsibilities for this position include:

• Provide exceptional customer support to the distributor (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, and limited
technical support)

• Provide superior follow up to distributors and sales managers

• Manage all account interactions via inbound phone

• Communicate with Distribution, including Service Managers and Parts counter personnel via telephone, and Cases to build strong business relationships; ensure a
positive customer experience.

• Collaborate with internal departments to resolve customer opportunities

• Actively participate in departmental Carrier Excellence Activities

• Ability to manage multiple reports and combine data from various sources

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.