Staff Systems Administrator with Security Clearance

Description

• Installing/uninstalling/configuring computer systems and network hardware components to include internal and peripheral devices, memory chips, video cards, hard drives, printers, network interface cards, media converters, routers, switches, and other peripheral devices.

• Maintaining/troubleshooting customer Windows servers, workstations, both on-site and remotely.

• Performing Windows System Administrative support to include adding and removing users, performing backups, installing software, monitoring systems, and assisting users daily.

• Performing remote troubleshooting through diagnostic techniques and questions.

• Determining the best solution based on the issue and details provided by customers.

• Properly escalating unresolved queries to the next level of support.

• Tracking, routing, and redirecting problems to correct resources.

• Learning fundamental operations of commonly used software and hardware equipment.

• Following Standard Operating Procedures (SOPs); accurately logging all tickets using the defined tracking software.

• Writing and editing SOPs.

• Walking customers through the problem-solving process.

• Following up with customers, providing feedback, and seeing problems through to resolution.

• Ensuring proper incident and request recording, documentation, and closure.

• Day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting customer schedules.

• Utilizing excellent customer service skills and exceeding customer expectations. Job Title
Staff Systems Administrator Top Skills Details
Must have at least an active TS DOD clearance that is fully adjudicated within the last 6 years.
2+ years of experience along with bachelors degree ( IF NO degree, need 8 years of IT experience)
Active IAT Level II Cert , Will need to get Microsoft Certified: Modern Desktop Administrator Associate. or Microsoft Azure Certification within 6 months(we will pay for it)