Staff Services Manager

Salary: $3,416.80 - $4,152.80 Biweekly
Location : Merced
Job Type: Full-Time
Job Number: MSS05195
Department: Merced County Human Services Agency
Opening Date: 04/09/2025
Closing Date: Continuous

Position Information
Under general direction, the Staff Services Manager, manages, supervises and administers one or more department-wide staff services functions; plans, organizes, directs, and controls functional activities pertaining to general, fiscal, and/or personnel services; performs highly advanced and complex analytical duties in support of the assigned function(s); and performs related duties as assigned.

This is the highly advanced/management-level class in the professional Staff Services series. In a small department, incumbents may be responsible for managing and administering several staff services functions. In a larger department, incumbents are typically responsible for managing and administering a single, department-wide staff services function, depending on the size and scope of that function. In addition to managing and administering the assigned function(s), the incumbent also performs highly advanced and complex analytical work. Depending on the department the position may or may not supervise subordinate clerical, technical, and/or professional staff. Instead, positions are primarily characterized by their functional management responsibilities over an administrative area and providing subject-matter expertise based upon a highly specialized knowledge, skills and abilities.

The Staff Services Manager classification is distinguished from the Supervising Staff Services Analyst in that the latter is primarily a first level supervisor over a group of professional analyst staff.

The Staff Services Manager classification is distinguished from the class of Senior Staff Services Manager in that the latter describes a position that has a high level of responsibility for planning, organizing, directing, staffing and controlling the staff and/or operations for an assigned work unit through a subordinate professional staff; e.g., Staff Services Manager, Supervisory Staff Services Analyst.

The Staff Services Manager differs from child support or social service program manager classifications in that incumbents in the former manage administrative rather than program-related functions pertaining to employment, eligibility, social services, or child support.

Examples of Duties
Duties may include, but are not limited to, the following:
•  Plans, directs, and manages the activities of a staff services functional area with department-wide scope and impact
•  Provides guidance and technical direction to management, supervisors, and subordinate staff; serves as a highly skilled subject matter expert in areas of assignment
•  Plans, directs, and manages the collection and analysis of data; makes recommendations on the formulation of policy and procedures, as well as staffing and organizational changes
•  Plans, directs, and manages the implementation of surveys; directs and/or performs research and statistical analysis on complex administrative, fiscal, personnel, and/or programmatic matters
•  Plans, directs, and manages the design, analysis, development, and implementation of new and revised programs, systems, software, procedures, methods of operation, and forms
•  Plans, directs, and manages the preparation of budgets, reports, manuals, and/or publications
•  Supervises the work of clerical, technical, and/or professional analyst staff; assigns work, establishes work priorities and performance standards, and provides feedback to subordinates
•  Conducts a variety of analytical and operational studies regarding departmental activities; evaluates alternatives, makes recommendations for improvement; and assists with the implementation of procedural, administrative, and/or operational changes after approval
•  Prepares narrative and statistical reports, correspondence, spreadsheets, and graphics
•  Assists in the management of the department by evaluating existing and proposed organization, policies and procedures; consulting with and advising department personnel; making recommendations and directing, reviewing, and evaluating the implementation of changes
•  Directs the maintenance of complete and accurate fiscal, personnel, payroll and related records, and ensures timely completion
•  Participates in the establishment of strategic short-term and long-range program planning
•  Coordinates, monitors, and directs the acquisition, allocation, and use of equipment, supplies, telecommunication systems, and forms, conducts research and develops procedures to improve efficiency and cost effectiveness; and monitors expenditures
•  Conducts studies, evaluates, and prepares reports on departmental and assigned division operations including procedures, systems, space requirements, organizational structure, expenditure of funds and types and effectiveness of equipment
•  Drafts, reviews, and analyzes existing and proposed policies, rules, regulations, legislation, and ordinances affecting unit area, recommends and implements changes as needed
•  Plans, directs, and manages activities to meet department-wide training and development needs
•  Plans, directs, and manages the development and/or coordination of resources for department-wide training and staff development including workshops, college coursework, training programs, and on-the-job training sessions
•  Evaluates department training needs, designs, and delivers in-service training, evaluates effectiveness
•  Coordinates department participation in countywide training program
•  Ensures effective coordination of assigned activities with other departments, divisions, units, and outside agencies; represents the department head in committee meetings; responds to the more sensitive and difficult complaints and requests for information
•  Interviews, selects, and makes hiring recommendations of assigned staff
•  Performs related duties as assigned For Personnel Option (in addition to the general duties):
•  Serves as the personnel officer with department-wide responsibility for administering personnel and payroll functions
•  Plans, directs, and manages labor relations activities including handling grievances
•  Confers with employee representatives on matters of salary, labor practices, and working conditions
•  Plans, directs, manages, and performs investigations into a variety of employee and/or consumer complaints, which may include civil rights complaints
•  Participates in appropriate recruitment and selection programs
•  Performs a variety of recruitment efforts and advises departmental managers and supervisors on selection and placement of employees
•  Prepares forecasts of departmental staff needs and provides advice, direction, and information to department managers and supervisors on a variety of human resource related matters
•  Supervises the maintenance of personnel records, including hires, terminations, promotions, and other personnel data
•  Oversees the process and record keeping for Workers' Compensation claims EMPLOYMENT STANDARDS
Knowledge of:
•  Principles and practices of management in a public agency departmental setting
•  Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline
•  Principles of management analysis and organizational design necessary to formulate administrative policies and procedures
•  Basic county government rules and responsibilities and functions, terminology and practices of the department to which assigned
•  Principles of organization, administrative, and fiscal management
•  Principles of program planning and evaluation
•  Principles, problems, and methods of public and business administration, including organization, personnel, fiscal, management, and budgetary control
•  Data analysis and statistical representation techniques
•  Computer applications related to the work, including spreadsheets and basic methods of graphic presentation, word processing, and electronic mail
•  Techniques and methods of organizing and motivating groups
•  Principles and methods of strategic planning
•  Governmental functions and organization
•  Effective leadership and team building principles
•  Effective communication, facilitation methods, and aids used for training programs and presentations
•  Long range financial projecting and forecasting techniques and public financing methods Ability to:
•  Plan, organize, direct, control, and review the work of staff and activities of a department-wide staff services function
•  Administer and perform highly complex activities associated with department-wide fiscal, personnel, or general analysis
•  Analyze data and present ideas and information effectively
•  Identify problems and central issues and develop workable solutions
•  Consult with and advise executive staff, managers, and supervisors on a wide variety of matters
•  Participate in strategic planning activities to recommend and implement organizational changes and improvements
•  Analyze complex organizational problems, evaluate and select alternatives, identify potential consequences of proposed actions, and implement recommendations in support of departmental objectives
•  Collect, analyze, interpret . click apply for full job details