At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
POSITION SUMMARY CVS Health is seeking a Staff CICS Support Engineer to come join our team. As a Staff Engineer and CICS infrastructure support professional, you will play a vital role in ensuring the stability and efficiency of our organization's Customer Information Control System (CICS) environment. The responsibilities of this role will encompass a spectrum of tasks, including but not limited to system administration, troubleshooting, and implementing changes to enhance the overall CICS infrastructure.
Expectations for the Role: System Maintenance Conduct routine maintenance tasks to guarantee the optimal functioning of the CICS environment. This involves monitoring system performance, identifying potential issues, and implementing preventive measures.
Problem Resolution Demonstrate proficiency in promptly identifying and resolving issues within the CICS infrastructure. Collaborate with cross-functional teams to troubleshoot and address problems effectively, ensuring minimal impact on business operations.
Change Management Implement changes to the CICS environment, adhering to established change management processes. Evaluate the impact of changes, communicate effectively with relevant stakeholders, and ensure seamless integration into the existing infrastructure.
Performance Optimization Proactively monitor and optimize the performance of CICS components. Identify opportunities for improvement and work on enhancements to maintain a high level of system efficiency.
Documentation Maintain accurate and up-to-date documentation for the CICS infrastructure, including configurations, procedures, and troubleshooting guides. Ensure that knowledge is shared and accessible across the team.
Collaboration Work closely with other IT teams, such as application development, database administration, and operations, to foster collaboration and ensure alignment of CICS infrastructure with overall IT goals.
REQUIRED QUALIFICATIONS - 7+ years of overall experience in the support of mainframe infrastructure software products such as: CICS Transaction Server, CICS Transaction Gateway, CICSPlex Systems Manager, and z/OS Connect in a large-scale mainframe environment
- 5 + years of experience in CICS system administration within a large mainframe environment
- 5+ years of experience in multi-platform application support and performance tuning
- 3+ years of experience reading and/or programming with COBOL
PREFERRED QUALIFICATIONS - Proficiency in troubleshooting and resolving CICS-related issues
- Strong understanding of CICS architecture and its integration with other systems
- Familiarity with change management processes and best practices
- Excellent communication skills for effective collaboration with cross-functional teams
- Strong interpersonal and communication skills to work in a team environment
- Familiarity with Splunk
- Experience with CICS Explorer
- Experience with diagnosis and debugging of applications
EDUCATION Bachelor's degree or, equivalent experience (HS diploma + 4 years relevant experience)
BUSINESS OVERVIEW Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Pay Range The typical pay range for this role is:
$118,450.00 - $284,280.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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We anticipate the application window for this opening will close on: 07/04/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.