SRE Engineer - Production support (Local to Washington))

Bellevue, Washington

Ampstek
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Role : SRE Engineer - Ops support

Location: Bellevue , WA

Duration: Long Term


Detailed JD (Roles and Responsibilities)

Skills


• SRE Mindset in Production support : Proactive issue identification using observability tools. Skills in using different monitoring & observability tools to track system performance


• Incident commander: Ability to diagnose complex issues and actively drive incident calls working with technical, product SMEs, and Tier 2 SREs.


• Communication : Excellent communicator who could interact with Director/Sr. Director and above.


Technical expertise


• Splunk (including Splunk APM and Splunk O11y), AppDynamics, Grafana, RedMetrics, 1000Eyes


• Knowledge of VMs, Load balancers, Firewalls, API Gateways, DB, Network, Linux / Unix


• Knowledge of Containerization, Docker, Kubernetes, AWS, PCF, GCP


• ServiceNow (including AIOps, tools for Self-Heal and automated playbooks)


• APM, NMON , Wireshark usage and analysis


• Experience in UEM and synthetic monitoring tools


Responsibilities


• Production support activities including proactive identification of issues leveraging observability tools with the aim of reducing MTTD and MTTR


• Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs. Corelating inputs from various dashboards & tools to drive resolution.


• Flexibility to work in 24 X 7 environment


Date Posted: 07 June 2025
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