Sr VoIP Engineer

Job Description

Position Summary:

The Senior VoIP Engineer is a critical technical role on the design, deployment, and maintenance of Voice over Internet Protocol (VoIP) systems. This position requires deep expertise in VoIP technologies, network infrastructure, and telecommunications protocols. The engineer will ensures the efficiency, scalability, and security of VoIP services while collaborating with cross-functional teams to align communication systems with organization objectives.

Essential Duties and Responsibilities include the following:

• VoIP System Design: Develop and implement VoIP architectures tailored to the organization's communication needs, emphasizing scalability, reliability, and security.
• System Deployment Configuration: Deploy, configure, and integrate VoIP systems, including hardware (Cisco UCS), software (Call Manager, Unity Connection, IM Presence, UCCE, Attendant Console, VMWare and associated technologies), and network components(Cisco CUBE's, router, and switches), ensuring seamless operation within existing infrastructure.
• Optimization Maintenance: Configure and optimize VoIP platforms for performance and cost-efficiency. Monitor system performance, troubleshoot issues, and maintain high availability and quality standards. Familiarity with tools such as RTMT and Wireshark is a plus.
• Security Management: Implement and maintain robust security measures to protect VoIP systems from unauthorized access, fraud, and cyber threats.
• Vendor Evaluation Management: Assess and select vendors for VoIP solutions, negotiate contracts, and oversee vendor relationships. Stay updated on industry trends to make informed decisions. Manage SIP trunks and oversee VOIP circuit provisioning.
• Documentation Training: Develop detailed documentation on system configurations, troubleshooting guides, and best practices. Conduct training sessions to ensure staff are proficient in system usage and maintenance.
• Collaboration Communication: Work closely with IT teams, network engineers, and business units to understand requirements and ensure VoIP solutions align with organizational goals. Provide regular updates and strategic recommendations to senior management.
• Other work-related duties as assigned by supervisor/manager. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

The pay range for this position at commencement of employment is expected to be between $100,000 - $120,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.

The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Full Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:

• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Behavioral Health Services

Savings and Retirement:

• 401k Retirement Savings Plan
• Income Protection Insurance

Other Benefits:

• Vacation Time
• Company celebrations
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement
• License Renewal CEU Cost Reimbursement Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage

Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

Requirements

Education and / or Experience:

• Minimum of 5+ years of experience designing, implementing, and supporting VoIP systems in enterprise environments.
• Strong expertise in VoIP protocols (e.g., SIP, RTP, SRTP), codecs, QOS, and signaling standards.
• Solid understanding of network protocols (TCP/IP, DHCP, DNS) and network security principles.
• Proficiency with VoIP platforms, such as Cisco Unified Communications Manager, Cisco Unified Contact Center Enterprise, and WebEx.
• Analytical and problem-solving skills with keen attention to detail.
• Relevant industry certifications (e.g., CCNA Collaboration, CCNP Collaboration, and WebEx badges) are preferred.
• Flexibility to work outside regular business hours for maintenance and emergency tasks.
• Occasional travel may be required for meetings, training, or onsite support.
• Commitment to continuous learning and staying current with emerging technologies.