Greetings from ITC Infotech.
Role - Sr. ServiceNow Developer
Location - Stamford, CT
Start Date: Immediate
Position Type: Full Time + Benefits (medical, 401K, PTO etc)
Job Description:
As a ServiceNow developer, you will play a key role in developing and implementing solutions across the ServiceNow Platform and various integrations. You will work closely with stakeholders to understand business needs and translate them into efficient and scalable ServiceNow configurations.
Key Responsibilities:
- Collaborate with stakeholders to gather requirements and understand business processes.
- Design, develop, and implement solutions on the ServiceNow platform across all modules of ITSM, and various integrations.
- Develop and enhance Virtual Agents using NLU models, topics, and dialog flows to automate Tier-0 and Tier-1 user interactions.
- Implement and configure ServiceNow Assist (AI-powered agent assist) to enhance agent productivity and improve user experience.
- Customize and configure ServiceNow applications based on business needs.
- Integrate ServiceNow with other systems using APIs and web services.
- Develop and maintain technical documentation related to ServiceNow configurations and customizations.
- Provide ongoing support and maintenance of ServiceNow applications.
- Conduct testing and validation to ensure the quality of solutions delivered.
- Stay updated with ServiceNow releases, features, and best practices.
- Mentor junior team members and participate in knowledge sharing activities.
Required Skills and Qualifications:
- Proven experience in implementing and customizing ServiceNow solutions.
- Strong understanding of ServiceNow modules such as ITSM and other integrations
- Experience with JavaScript, AngularJS, HTML, CSS, and other web technologies.
- Experience building and deploying ServiceNow Virtual Agent and using Natural Language Understanding (NLU).
- Familiarity with ServiceNow Assist features and configuration.
- Ability to translate business requirements into technical solutions.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) preferred.
Preferred Skills:
- Experience with ServiceNow scripting (Server-side, Client-side, UI Policies, Business Rules, etc.).
- Knowledge of ITIL practices.
- Experience with Agile methodologies.
- Exposure to Performance Analytics, Flow Designer, or other advanced modules in ServiceNow.
- Familiarity with machine learning or AI-driven features in ServiceNow.
- Familiarity with IT operations and service management processes.
Education Qualification:
Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
About US:
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.