C.R. Laurence Co., Inc. (CRL), a part of Oldcastle Building Envelope (OBE), is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.
We operate our business to the highest standards of quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, and automotive restyling. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers.
What You'll Get to Do
The Sales Solution Specialist III for our Los Angeles, CA facility will report to the National Director Sales Solutions. The Sales Solution Specialist III is responsible for providing quotes to customers and converting quotes to orders with the understanding of Business Development and Sales. This position will have an understanding of all CRL products pertaining to the Request for Quote, as well as CRL quote programs/configurators/online programs.
Job responsibilities include:
- Responsible for providing accurate quotations to customers for a given Product Group
- Meet or exceed SLA for quote turn around for the given Product Group
- Have the ability to read and understand of bid requests through specifications/drawings ensuring quote is technically compatible and competitive
- Maintain broad knowledge of Product Group products to offer customer
- Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information in a timely manner.
- Document customer interactions and transactions in ERP consistently.
- Create sense of urgency to lead our customer to release quotes to order in a timely manner for CRL to meet the projects critical path.
- Participate in educational opportunities to enhance knowledge of Product Group
- Responsible for updating notes on any open quotes, orders or drawings that are not resolved within the business day in a consistent daily basis.
- Effectively provide customer feedback to Team Leader
- Collaborate with internal teams on customer needs and factors that contribute to customers satisfaction
- Manage requests with use of Pricing software/online programs.
- Research Catalogs for product verification.
- Promote product lines represented by CR Laurence, cross sell, value engineer, and exhaust all CRL options to keep order inhouse.
- Exercise discretion and independent judgment during the business process: Qualifying, Quoting, Closing, Converting (Project Managing)
- Effectively maintain communication with CRL customers during all business process stages.
- Provide expert technical support to CRL customers specific to the Product Group represented.
- Share industry knowledge, understanding, experiences and problem-solving abilities to CRL customers when customers are presented with an issue or concern.
- Offer CRL customers strategic advice on how to grow their business.
- Project manage orders to align our customers critical path with promise date and deliver on the promise
- Serve as an ambassador (customer advocate) between customers and CRL
Qualification Requirements:
- A minimum of 2+ years previous customer service experience or equivalent; glass industry preferred
- High School Diploma or equivalent; Associates/Bachelor's Degree preferred
- Ability to take ownership and go above and beyond to service customer needs
- Ability to work at a fast pace and stay current with all inquiries and follow up tasks
- Strong organizational and listening skills
- Ability to work overtime if required
- Ability to work independently and prioritize work with deadlines
- Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communication skills
- Decision making ability - able to action
- Demonstrate aptitude with troubleshooting experience
- Spanish speaking, a plus
- Knowledge of general pricing and margins applied and negotiating skills
- General understanding of glass systems
- Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
- Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
- Ability to read interpret, drawings, and Specifications
What CRL Offers You
- Highly competitive base pay
- Paid time off
- 10 Holidays (inclusive of 2 floating holidays)
- Market competitive 401(k) match
- Industry-leading medical, dental, and vision benefits
- Short-term and long-term disability coverage
- Life Insurance
- Health and wellness programs
- A culture that values opportunity for growth, development, and internal promotion
- Employee Discount
Hourly: $28.00 - 45.00
We are excited to be an Equal Opportunity Employer at C.R. Laurence. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.