Sr Sales Dealer Strategy Manager

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

Medical, Dental and Vision plans that include no-cost and low-cost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

What to Expect

This position primarily will lead and manage the implementation and ongoing maintenance of Dealer Satisfaction and Voice of the Dealer initiatives, leveraging analytical and data visualization to uncover and communicate opportunities to improve dealer experience with products, programs, tools, and services daily. This position will also support Field Sales initiatives to enhance productivity and effectiveness, working closely with Sales Planning, Marketing, and Training.

What You Will Do

1. Identify dealer insights and key drivers of negative and positive dealer experience based on analysis of both relationship and transactional surveys, internal or external surveys, and other feedback sources. Prepare reporting and presentations for different levels of management sharing insights and recommendations on changes to potentially improve HCA's services.

2. Manage, develop, and drive strategies and implementation for a successful Voice of the Dealer (VOD) program

Development and execution of VOD dealer feedback

Prioritization and analysis of satisfaction and/or dissatisfaction root causes

Establish cross-functional relationships at the executive and working-levels across different departments to develop and execute plans that are aligned across organized dealer communications.

3. Identify tactical and strategic dealer satisfaction improvement initiatives that create an overall portfolio of improvement projects; own on-going tracking and refinement of projects based on results and collaborations across departments. Determine and execute cadence and forums for sharing survey results and reinforce drivers for dealer experience while providing actionable recommendations.

4. Manage external survey calendars, results, reviews, and reporting by working with external research companies such as JDPowers, NADA, etc.

5. Perform all other duties as assigned.