Sr Program Manager

AOP team powers the Data and Insights for ROW (Rest of World) Fulfillment Operations. Team is responsible for development of large-scale and business-critical BI and analytics solutions for Operations.

AOP team broadly works in three areas:

1. Build data products to enable Operations decision making and improve Operations performance. Data products encompass BI/Reporting solutions including development of automated and self-service reports/dashboards and publishing of business-critical decks (xBR, Peak, Contingency) as well as Analytics solutions including development of tools and defect attribution bridges;
2. Build science artefacts in realm of forecasting, fraud detection, work productivity improvements and other areas to drive Ops performance;
3. Drive analytics-led continuous improvements programs in realm of Ops defect reduction and Cost-savings.

This role within AOP would directly work with AOP-leader to:

1. Drive Business Review Standardization across ROW Operations Business Reviews (VP level business reviews);
2. Program manage key BI and Science Initiatives/Programs that are tracked at Director/VP levels;
3. Drive Operations Excellence for Analytics through setting up right mechanisms;
4. Develop prototypes as well as launch full-scale solutions incorporating GenAI techniques;
5. Build scalable ways to mine business-leading insights at scale for ROW operations.

Minimum Requirements:

- 5+ years of program or project management experience;
- Experience using data and metrics to determine and drive improvements;
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership;
- 2+ years of driving process improvements experience;
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.

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