Sr Product Manager

Sr. Product Manager - Tech, Kuiper BizOps

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

The Product Manager - Technical (PM-T) will be at the forefront of defining requirements and building systems related to enterprise customer onboarding, order management, broadband service provisioning, and satellite terminal device management. This will include integrations into telecom customer systems, sales channel partners, and internal upstream and downstream systems.

This PM-T will be the single threaded owner (STO) for large enterprise customer-facing consoles, APIs, and business systems for management of broadband connectivity services. They will develop a common vision and scope, establish timelines, and drive system readiness and solutions are ready for launching Kuiper services. The role will engage large enterprise customers and will work in partnership with Kuiper Engineering, AWS, and Amazon teams to execute the plan.

Key job responsibilities

The successful candidate plays the role of a business liaison, product and technology leader, and own the delivery of systems across the end-to-end customer journey.

1. Work closely with senior business and software engineering leaders and SMEs to understand requirements, conceptualize solutions, facilitate development, and deploy broadband customer onboarding and service activation capabilities.
2. Own tangible goals and deliverables to enable system development and readiness to scale globally and deliver the best customer experiences through service delivery.
3. Possess outstanding written and verbal communication skills and facilitate collaboration across multiple teams.
4. Be structured and flexible at the same time to learn as the business evolves.
5. Provide visibility and communicate extremely well, with responsibility to provide updates to VPs, author operation plans, business reviews documents, and communicate to the broader Kuiper and Amazon team.
6. Be a seasoned product leader with a demonstrated history of leading product strategy, technology solutions, data analytics, and customer experience.
7. Thrive on ambiguity and have a track record of delivering large-scale technology products and/or led large operational or technical teams.
8. Lead large, global, and complex technology initiatives in a large business unit, working cross-functionally with a number of business and technical teams.
9. The ability to think and move quickly and is inspired to build mechanisms to simplify and continuously innovate.
10. Demonstrated analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases.

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings and host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Innovation is part of our DNA. Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design and wireless systems.

BASIC QUALIFICATIONS

1. Bachelor's degree
2. Experience owning/driving roadmap strategy and definition
3. Experience with feature delivery and tradeoffs of a product
4. Experience contributing to engineering discussions around technology decisions and strategy related to a product
5. Experience managing technical products or online services
6. Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

1. Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
2. Experience in building and driving adoption of new tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.