Apply now: Senior Platform Engineer (IC2), location is Hybrid (3 days/week onsite in Baltimore, MD or Evansville, IN). The start date is June 1, 2025 for this contract-to-hire position.
Job Title: Senior Platform Engineer (IC2)
Location-Type: Hybrid (3 days/week onsite in Baltimore, MD or Evansville, IN)
Start Date Is: June 1, 2025
Duration: Contract-to-Hire
Compensation Range: $60/hr - 75/hr
Job Description: Lead the design and implementation of a cloud-based contact center solution, transitioning from legacy systems to a modern CCaaS platform.
Day-to-Day Responsibilities: - Engage with CCaaS vendors to architect and implement cloud contact center solutions.
- Analyze existing telephony infrastructure and design migration strategies.
- Develop and integrate APIs for seamless connectivity with third-party systems.
- Configure IVRs, dialers, and system routing for multiple business units.
- Collaborate with cross-functional teams to ensure alignment with business requirements.
- Participate in daily stand-ups and agile ceremonies to drive project progress.
Requirements: - Must-Haves:
- 6+ years of experience in platform engineering with a focus on contact center solutions.
- Proven expertise in Avaya PBX systems and transitioning to cloud-based platforms.
- Strong programming skills in languages such as Java, C , or Python.
- Experience with CCaaS solutions like NICE CXone or Five9.
- Proficiency in developing and maintaining RESTful APIs.
- Excellent communication skills and ability to work in a collaborative environment.
- Nice-to-Haves:
- Experience with enterprise environments and telephony operations.
- Familiarity with chatbot development and AI integrations.
- Knowledge of cloud platforms such as AWS or Azure.