Sr. Office Assistant
Apply now Job No: 25120
Department: Admissions
Work Type: Union
Location: Main Campus (Houghton, MI)
Full Time / Part Time: Full Time
Categories: Office/Clerical Support
Department: Admissions
Summary
Michigan Technological University seeks a Sr. Office Assistant to provide professional and administrative support to the Office of Admissions. Provide support for prospective students and their support network, and high school counselors and teachers in regards to the admissions process.
Responsibilities and Essential Duties
- Serve as an integral part of our domestic application processing team by uploading application materials, releasing admissions decisions, and running daily error reports
- Answer main admissions phone lines, return voicemails and respond to general Admissions email
- Analyze and update data from application to Slate and Banner
- Troubleshoot issues as needed when pushing applications through the process
- Compile and organize high school and college transcripts for entry into Slate/Banner
- Process and distribute delivered mail
- Address discrepancies regarding applicant's residency
- Maintain high school CEEB codes
- Assist with mailing of acceptance packets, deposit packets, and parent guides
- Interact with administrative units including academic departments, Financial Aid, Registrars, Payroll Services, and Graduate School
- Assist with managing duplicate applications
- Troubleshoot prospective student login information
- Assist with the supervision of front desk students and assign them projects as needed
- Assist with daily campus visits by helping guests register, greeting guests, and answering questions
- Assist at large-scale on-campus recruitment events including Open House and Preview Day
- Commit to continuously improving and thinking of outside-the-box solutions that would improve our admissions process
- Take an active role in staying current with Michigan Tech news, events, facts, figures, degree programs, and related institutional information
- Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives
- Apply safety-related knowledge, skills, and practices to everyday work
- Other duties as assigned
Required Education, Certifications, Licensures
High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
Required Experience
1 years experience in clerical or administrative support
1 years experience using personal computers, basic software packages such as Microsoft Office Suite and Google Suite
1 years experience in a customer service setting
Desirable Education and/or Experience
Bachelor's degree, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
Experience working with databases or CRM systems such as Banner and Slate
Experience working in high school setting or higher education
Required Knowledge, Skills, and/or Abilities
Excellent interpersonal, customer service and oral/written communication skills
Demonstrated ability to work effectively under conditions with frequent interruptions and meet established deadlines
Demonstrated ability to be highly self-motivated, prioritize multiple tasks in a proactive manner
Demonstrated ability to independently organize and prioritize customer service and work assignments in a complex work environment
Demonstrated knowledge of proper grammar, spelling, and punctuation
Demonstrated ability to pay extreme attention to detail
Demonstrated ability to learn technical CRM software and computer- based applications
Demonstrated ability to effectively adapt to change
Demonstrated ability to work as a member of a team and communicate across cultural boundaries
Ability to use judgment when dealing with confidential information
Demonstrated commitment to contribute to a safe work environment
Desirable Knowledge, Skills, and/or Abilities
Knowledge of Michigan Tech
Demonstrated knowledge of Banner
Demonstrated knowledge of Slate or other admissions CRM
Demonstrated ability to protect data with integrity
Work Environment and/or Physical Demands
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to moderate.
Required Training and Other Conditions of Employment
Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.
Required University Training:
Employee Safety Overview
Anti-Harassment, Discrimination, Retaliation Training
Annual Data Security Training
Annual Title IX Training
Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.
Full-Time Equivalent (FTE) % (1=100%)
1.00
FLSA Status
Non-Exempt
Appointment Term
12 months
Shift
1st Shift
Pay Rate/Salary
Contractual. External candidates will receive the minimum amount ($16.74/hr).
Title of Position Supervisor
Associate Director of Admissions
Posting Type
Internal & External Posting
Dependent on Funding
No
Special Instructions to Applicants (if applicable)
UAW Posting 5/9/2025 - 5/15/2025
External applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Conditions of Employment:
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.
If you require any auxiliary aids, services, or accommodations during Michigan Tech's hiring process please notify the Human Resources office at or .
Required Education, Certifications, Licensures (minimum requirements)
Advertised: 09 May 2025 Eastern Daylight Time
Applications close: