Sr Network Voice Engineer

Job Description:

• 9+ years of Hands on experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services.

• Hands-on experience on CUCM & Unity Connection version 8.x & 9.x

• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP

• Hands-on experience on Cisco c series and B series server along with Esxi 4.0 or 5.0

• Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI.

• Understanding of CUCM, gateways & Unity connection prevent & maintenance & backup/restore producer.

• Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.

• Contact Center express 8.x or 9.x deep understanding of scripting, Agent, Skill, team configuration etc.

• Have clear understanding about UCCX historical & online reporting.

• Have clear understanding about CAD and Finesse agent desktop.

• CCNA - Collaboration

• CCNP - Voice/Collaboration

• Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.

• nswer any questions related to design and architecture while on P1 Bridge.

• Must be able to participate and represent the team in Change and Incident management meetings.

• Excellent communication and presentation skills.

• Coaching analysts for correct routing of tickets, capturing critical information

• Open for 24x7 availability

• Excellent leadership skills.

• Should have good knowledge of ITIL Processes awareness and adhering

• Possess outstanding interpersonal and teamwork skills

• Should have experience on Gateways.

• Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.

• Report on Telephony Problems within established time frames.

KEY TECHNOLOGIES:

• CUCM 8.x & 9.x

• Cisco Unity Connection 8.x & 9.X.

• SIP, MGCP, CUBE & H323 gateways.

• UCCX 8.x and 9.x, CAD and Finesse.

• Scripting knowledge of UCCX.

• Understanding of UCCX integration with logger, WFM, Email integration etc.