The job duties of Tier III O&M Network Engineer are as follows:
- Tier III O&M of Juniper and Cisco routers include extensive troubleshooting at the layer 2 and layer 3 level and implementation of routing changes.
- Troubleshooting network issues related to connectivity, latency, asymmetric routing.
- Implementation of routing and troubleshooting issues related to the following protocols: OSPF, BGP, MPLS, VRF's, VPN's
- Support technical exchange meetings to help resolve other ISP and application owner issues.
- Support problem management to conduct root cause analysis of recurring issues.
- Provide day-to-day Operations and Maintenance (O&M) support for incident management events and outages.
- Collaborate with IT staff on projects and initiatives.
- Work with corresponding technical support teams as required to resolve network traffic concerns.
- Utilize monitoring tools and log collectors to provide in-dept analysis of traffic anomalies and issues.
- Candidate will be on call after hours on a rotational basis.
- Not required but experience with Palo Alto, Cisco Adaptive Security Appliance (ASA), and Forcepoint firewall equipment and applications is a plus.
Requirements
- Required Clearance: TS/SCI and Poly
- Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master's and 10 years, bachelor's and 12 years, associates and 14 years or HS diploma and 16 years.
- Must comply with DoD 8570 Information Assurance Technical (IAT) Level 2.
- Experience with configuring and troubleshooting Juniper and Cisco routers and switches.
- Experience with protocols such as OSPF, BGP, VPN's, VRF's, MPLS.
- Understanding of routing, switching, Internet Protocol (IP) subnet, Network Address Translation (NAT) and security technologies.
- Demonstrated ability to engineer and modify rulesets to allow connectivity for new customer requirements.
- Demonstrated ability to read, understand, and develop schematic diagrams, technical manuals, and documentation such that the supported equipment and software can be maintained with minimal training.
- Working knowledge of Service Now or similar IT Service Management (ITSM) products.
- Superior verbal and written communication skills.
- Intermediate-level knowledge of MS Office products Word, Excel, PowerPoint, and Visio.