JOB DUTIES AND RESPONSIBILITIES: - Serve as the primary interface with the Network Operations Center (NOC) to ensure timely closure of Incidents, Changes, and Change Tasks in accordance with defined Service Level Agreements (SLAs).
- Act as the Tier 3 escalation point for the NOC, providing advanced troubleshooting and resolution support.
- Collaborate with internal and external stakeholders to implement new network and security solutions across both Information Technology (IT) and Operational Technology (OT) environments.
- Stay current with industry trends, emerging technologies, and evolving cybersecurity threats to support continuous improvement of network operations.
- Develop, document, and maintain Methods of Procedure (MOPs) for the NOC; participate in monthly operational incident review meetings.
- Conduct root cause analysis of resolved incidents and implement proactive monitoring and mitigation strategies to prevent recurrence.
- Create and maintain custom scripts for automating network performance data collection and generating analysis reports.
- Respond to and troubleshoot network outages, providing timely diagnosis and resolution; communicate effectively with high-level customers regarding status and next steps.
- Adhere to Change Control processes and participate in the Network Operations On-Call rotation.
- Other duties as assigned.
MINIMUM ESSENTIAL QUALIFICATIONS:
- Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field, or equivalent combination of education and relevant experience.
- 3-5 years of experience supporting large-scale enterprise networks.
- Hands-on experience with network monitoring systems, wireless technologies, security practices, and routing protocols in complex environments.
- Familiarity with operational technology (OT) systems and protocols commonly used in the oil and gas industry (e.g., SCADA, PLCs) is preferred.
- Understanding of OT cybersecurity frameworks and best practices (e.g., NIST 800-82, Purdue Model for ICS) is preferred.
- Strong analytical and troubleshooting skills with a proactive mindset.
- Relevant industry certifications (e.g., CCNP, CISSP, CompTIA Network+, or equivalent).
- Excellent verbal and written communication skills; ability to work effectively within a collaborative, team-oriented setting.
- Regular and reliable attendance.
EQUAL EMPLOYMENT OPPORTUNITY:
Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Targa's policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.