Position Summary
Advantage Benefits Group (ABG) is a leading, independently owned employee benefits firm with offices in Grand Rapids, Traverse City, and Detroit. Our impressive client roster includes prestigious universities, manufacturers, municipalities, and a diverse range of other organizations.
We are seeking an experienced Senior Medical Account Manager to join our Grand Rapids team. This role involves supporting some of our largest clients and requires extensive knowledge of self-funded plans.
Ideal candidates will demonstrate:
- Exceptional attention to detail
- Strong ability to prioritize multiple tasks
- Effective collaboration with various employee styles
- Commitment to providing top-notch client service and fostering trusted relationships
Join us in making a difference for our clients and contributing to our continued success.
Essential Duties
- Primary day to day contact to provide account oversight and management
- Facilitate medical plan renewal process for large employers; some fully funded, most self-funded; including the marketing, quoting, analysis, benchmarking and presentation materials
- Present to clients, primarily responsible for compiling presentations
- Manage the implementation of new group / product line implementations and renewals
- Provide monthly and/or quarterly plan performance reports
- Provide periodic utilization reviews in addition to financial reporting
- Update clients on new legislation and regulations
- Assist with compliance concerns and compliance reviews
- Work closely with other internal departments (Ancillary, Reporting, Employee Navigator) regarding client needs
- Assist with client employee meetings
- Develop positive working relationships with client and carrier contacts
- May participate in conducting Interviews and provide input on hiring decisions
- Provide performance feedback on supporting team members
- Other duties as assigned
Advise the following processes while guiding Account Coordinator(s):
- Send out and processing proposals from carriers, including analysis of discounts, benefits, networks, etc.
- Resolve claim and technical issues for clients and their employees
- Assist in preparation of customer quotes by reviewing RFP's and preparing quote information on spreadsheets
- Perform all clerical duties associated with servicing our clients such as filing, updating customer database, and prospect information
Competency
- Excellent verbal, written, presentation and communication skills with extremely close attention to detail
- Strong leadership skills; experience managing a team
- Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and PDF
- Ability to take initiative, learn responsibilities quickly and develop people, operations, and procedures
- Ability to treat confidential and sensitive information with discretion
- Demonstrated professionalism, flexibility, and accuracy in all aspects of work/appearance/manners
- Ability to multitask and still meet deadlines with frequent interruptions
- Ability to make independent judgements with assigned group of clients
- Adaptable to a variety of management styles
Credentials/Experience
- High school diploma or equivalent required, College degree preferred
- 3 - 5 years of professional experience - direct industry experience required as well as in depth self-funded knowledge
- MI Life / Health & Accident Producer License required
Work Environment
Temperature controlled, dog friendly office environment with individual cubical-like workspaces; low noise level
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Use hands to finger, handle, or feel; Reach with hands and arms; regularly talk or hear
- Must be able to travel as needed to meet with clients
Why work with Advantage Benefits Group?
We are an independently owned employee benefits agency. This means we are accountable to our team and our clients, not shareholders or venture capital owners. We're constantly reinvesting in our people and technology to provide best in class and innovative employee benefit solutions. We practice what we preach - each ABG team member receives an incredible benefits package:
Medical coverage with employer contribution to Health Savings Account, dental, vision, group life, voluntary life, short & long-term disability, 401k with company match, semi-annual performance bonus, paid time off, paid parking, incredible workspace Downtown Grand Rapids, company sponsored social events & outings, community event sponsorship, a fun, creative work environment. We look forward to your application.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.