Sr Marketing Customer Experience Manager

Middlebury, Indiana

Jayco
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Purpose: this position exists to be a liaison between Marketing group, Sales teams and dealers to support company goals and initiatives.

Essential functions
  • Plans, schedules, organizes, coordinates, executes and monitors multiple annual external facing events.
  • Works with external vendors and negotiates contracts related to event operations.
  • Manages dealer loyalty program and monitors program metrics.
  • Manages Master's Virtual Training Program.
  • Selects, develops and supervises Corporate Brand Ambassador and Social Media personnel and related activities. Manages PT and temporary employees assigned to assist with events.
Experience/ Knowledge
  • Bachelor's degree preferred.
  • Requires Marketing background.
  • Training and/or event management experience desired.
  • RV industry experience desired.
  • Proficiency in Microsoft Office, including AX or D365 ERP, CVENT & Wrike Project Management software.
Necessary Skills & Abilities
  • Self-starter with demonstrated successful project management skills & management of trade show experiences.
  • Ability to coordinate event logistics, administration including tracking expenses related to events while adhering to business critical deadlines.
  • Ability to travel to scout potential event sites and visit dealers.
  • Critical thinking ability, problem solving, sensitivity, inductive reasoning skills, and organizational awareness.
  • Strong communication and collaboration skills while contributing to organizational effectiveness and productivity by acting and communicating in a manner to foster good working relationships.
  • Demonstrate strong organizational skills with the ability to prioritize multiple projects efficiently.
  • Must display professionalism in all interactions and the ability to maintain a positive attitude through periods of adversity and disagreement.
  • Must comply with all safety policies, practices and procedures.
Work Requirements
  • This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 50% of the day.
  • Requires ability to travel between field locations.
  • Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms.
  • Must be able to frequently lift and move up to 25 pounds.
  • This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).
Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Date Posted: 06 May 2025
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