Description:
At Clearwave Fiber, we're committed to delivering reliable, high-performance commercial services-and that starts with a seamless, customer-first installation and repair experience. As Senior Manager, Commercial and Residential Installation & Repair, you will lead a high-performing team responsible for the execution of installation and repair services across our commercial portfolio. Through strategic leadership, hands-on problem-solving, and operational excellence, you'll ensure that our business customers receive best-in-class service while meeting key performance and financial goals.
Key Responsibilities:
- Develop and implement strategic plans to enhance customer experience during installation and repair, in alignment with corporate objectives.
- Manage day-to-day operations of the commercial installation and repair function, ensuring service level agreements (SLAs) and KPIs are met.
- Review service orders, analyze trouble tickets, and drive resolution strategies based on root cause analysis.
- Lead and mentor team supervisors and field technicians through training, coaching, and performance evaluations.
- Assign work and prioritize tasks to optimize team productivity and resource allocation.
- Prepare and present operational reports and executive-level presentations highlighting performance, trends, and recommendations.
- Control departmental expenditures to align with OPEX and CAPEX budgets; make budgetary recommendations as needed.
- Monitor field operations quality to ensure consistent, reliable service delivery.
- Perform other duties as needed to ensure effective department operations.
Requirements:
Minimum Qualifications:
- Bachelor's Degree in Telecommunications, Business Administration, or related field OR 5+ years of relevant experience in field operations management.
- Strong leadership experience with proven ability to motivate, train, and develop field-based teams.
- Excellent problem-solving and decision-making skills based on analytical thinking and data interpretation.
- Familiarity with service delivery tools and technical documentation.
- Strong working knowledge of MS Office Suite (Excel, Word, PowerPoint).
- Experience in customer-facing roles with a focus on delivering exceptional service.
- Understanding of OPEX and CAPEX budgeting in a field services environment.
- Ability to manage sensitive information with discretion.
- Valid driver's license required.
Preferred Qualifications:
- Tier II or mid-level management experience in telecom or related industry.
- Experience with Head End operations and/or P&L responsibilities.
- Knowledge of broadband technologies including Fiber Optic, Wi-Fi, private line services, and VoIP.
- Strong grasp of advanced network troubleshooting and installation methods (Ethernet, TCP/IP, routing protocols, etc.).
- Working knowledge of AC/DC theory in telecommunications environments.
- Familiarity with complex data and telecommunications network solutions including Network Security, VoIP, Metro-E, and Managed Wi-Fi.
Why Clearwave Fiber?
- We're growing fast and building something big-while staying true to our values of connection, community, and excellence. If you're ready to lead with purpose and make an impact where it matters, we want to hear from you.
Industry-Leading Benefits & Perks
- Competitive Pay & Growth - Base salary + bonus opportunities + career development programs.
- Full Benefits from Day 1 - Medical, dental, vision, and company contributions to HSA/HRA accounts.
- Work-Life Balance - up to 20+ days of paid time off in your first year.
- 401(k) Match with Immediate Vesting - Secure your financial future.
- Exclusive Perks - Enjoy free Clearwave Fiber services if you live in our coverage area.
- Support & Assistance - Access to Employee Assistance Plans and 24/7 Health Advocate services.
- Career Advancement - Training programs, leadership development, and recognition initiatives.
- Referral Bonuses - Earn rewards for bringing in top talent.
Join a Team that Values Innovation & Ownership
At Clearwave Fiber, we believe in:
- Purpose - We build meaningful connections.
- Ownership - We take responsibility for success.
- Courage - We embrace challenges and change.
- Resourcefulness - We find a way.
- Simplicity - We focus on what matters most.
Pre-Hire Assurance: Job offers are contingent upon successful background checks, drug screenings, and reference verifications.
Clearwave Fiber is an Equal Opportunity Employer fostering a diverse and inclusive workplace.
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