Sr Manager

Overview

Sr. Manager, Field Education Programs JOB CODE - Exempt

(This position is Hybrid working 2 days a week in the SBH Support Center)

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

"At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us."

About the role

The Sr. Manager, Field Education Programs is responsible for leading the content design, implementation, and evaluation of educational programs that align with store initiatives and strategic goals. This role requires curriculum development, stakeholder engagement, and program assessment expertise to ensure impactful learning experiences. The ideal candidate will have strong leadership skills, a deep knowledge of stores, strong product knowledge expertise, and delivers internal and external customer excellence. Has the ability to manage complex educational field initiatives and collaborate across departments and external partners. Works closely with the Field Educational Content Designer to bring education and product knowledge to life and influence driving sales.

Key Responsibilities

Field Program Development & Execution: To meet organizational objectives and develop, implement, and oversee field educational programs and product knowledge initiatives for stores
Educational Field Content Development: Oversees the design and organization of field training materials to enhance store learning. It includes researching and structuring content that aligns with educational field objectives and audience needs to deliver high-quality content.
Reporting & Continuous Improvement: Stay updated on best practices in field education and training to create reports, presentations, and documentation that effectively communicate program impact and outcomes to leadership
Assessment & Evaluation: Assess and evaluate the program's effectiveness using data-driven analysis and stakeholder feedback
Innovation & Operational Management: Manage budgets, resources, and timelines to ensure efficient program execution
Stakeholder Engagement & Collaboration: Build strong partnerships with external collaborators and work with internal teams to enhance field program goals and objectives
Leadership & Team Development: Cultivate a dynamic culture of innovation and excellence to inspire and empower store teams, achieve sustainable outcomes, and shape future field education needs/programs

Knowledge, skills & abilities requirements

Bachelor's degree preferred in Education, Instructional Design, Project Management, Business Administration, or a related field
5+ years of experience in program management, project management, field education, training, or a related area,
Experience in a corporate setting preferred
Cosmetology License preferred
Proven track record of leading and managing large-scale field educational initiatives
Strong knowledge of content development, instructional design, and learning platforms
Drives innovation and creativity for large-scale field education initiatives
Excellent leadership, project management, planning, and organizational skills to influence and motivate teams
Analyzes data, measures program success, and drives continuous improvement with strong attention to detail
Experience working with diverse stakeholders, including educators and industry experts
Strong written and verbal communication and presentation skills
Ability to work in a fast-paced environment and manage multiple priorities effectively
Embraces change management to adapt and shift direction as needed quickly
Proficiency in learning management systems (LMS), educational technology tools, and project management software
Intermediate experience and knowledge of Microsoft Office applications

Core Competencies for Role

Results Driver - holds self to a good standard of work and delivery, manages own time and focuses on the right priorities, self-motivated, and adapts quickly
Problem Solver & Decision Maker - Utilize the correct information to make decisions and collaborate with others to solve problems, exercising sound judgment to make prompt yet balanced choices
Effective Communicator - articulates with clarity when sharing information, self-aware of impact and style when communicating to engage others, asks questions, and listens
Strategic Thinker - brings new, strategic ideas to the team, actively supports strategic plans, provides additional ideas to drive improvements
Team Builder - works well with others, collaborates with a broad number of associates/teams, acts humbly when a part of a team, and understands the importance of including others
Flexible & Agile Adapter - open to change, works well with little direction and finishes the task, keeps calm under pressure, and is resilient, moving forward quickly

Working conditions & physical requirements

The typical working environment is in the support center office, and the work is sedentary. Typically, the associate may sit comfortably to do the job. However, some tasks and activities may be walking, standing, bending, carrying light items such as papers, files, books, and small parts, driving an automobile to a store location, etc. These activities are not frequent and do not require significant physical demands to perform the work.

While involving everyday risks or discomforts, the work environment is designed with standard safety precautions. These precautions, typical of offices, meeting and training rooms, retail stores, residences, or commercial vehicles, include using safe work practices with office equipment, avoiding trips and falls, observing fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated, ensuring the safety and comfort of our associates.

Benefits

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.