Sr. Manager Business Operations

This Jobot Job is hosted by: Merwan Zattam
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Salary: $100,000 - $130,000 per year

A bit about us:

The company is a leading provider of cloud-based ERP and payment solutions tailored for local governments and special districts. For over 30 years, it has set operational standards for small to medium-sized municipalities and utility districts, focusing on efficiency, cost-effectiveness, and security. Trusted by over 3,000 cities, towns, and districts nationwide, the company's solutions enhance financial management, payroll, and utility billing processes.

The work environment promotes performance, productivity, and teamwork, encouraging innovation and excellence. Employees enjoy a fun, engaging, and balanced work-life dynamic, with competitive salaries and excellent benefits.

The company welcomes forward-thinking individuals eager to contribute to a new era of transparent, efficient, and innovative governance.

Why join us?

Competitive Salaries - The company offers attractive compensation packages to its employees.
Superior Benefits - Employees receive a comprehensive benefits package, although specifics aren't detailed, it likely includes health, dental, and retirement plans.
Innovative Work Environment - fosters a workplace that encourages innovation and teamwork.
Work-Life Balance - The company values a balanced work-life dynamic, promoting fun and engagement alongside productivity.
Career Growth - Employees have the opportunity to contribute to cutting-edge technology and play a role in transforming the public sector.
Supportive Culture - The company emphasizes collaboration, performance, and a shared passion for public sector improvements.

Job Details

We are seeking an experienced and strategic Director of Business Operations - Payments to provide operational leadership and drive excellence in electronic payments across our organization. This role plays a key part in supporting clients in the local government and utilities sectors, ensuring efficient payment processing, regulatory compliance, and customer satisfaction.

The ideal candidate will bring deep expertise in electronic payment solutions, merchant services, and SaaS operations, with a proven track record of leading cross-functional teams and optimizing business operations.

Key Responsibilities:

Provide operational leadership in the electronic payments industry, focusing on card acceptance, authorization, risk mitigation, migration, and clearing

Analyze merchant business needs for clients in the local government and utilities sectors

Develop and maintain compliance documentation to support ongoing regulatory changes

Collaborate with onboarding and support teams to address escalated service issues, improve processes, deliver training, and manage liability

Utilize Salesforce to track, document, and update details related to client issues and resolutions

Communicate feature requests, client feedback, and workarounds with internal teams

Partner with Sales and Product teams to support go-to-market strategies

Conduct detailed analysis of revenue by customer, account, and payment method; provide strategic recommendations to improve profitability and user adoption

Assist in managing third-party partnerships and vendor relationships

Prepare reports for internal and external stakeholders to provide operational insights and updates

Required Qualifications:

10+ years of experience providing operational leadership in electronic payments and merchant services

Strong background in payment processing, including onboarding and ongoing support of merchant accounts and systems

Experience working with or supporting local government clients and SaaS products

Ability to lead and influence cross-functional teams to achieve strategic objectives

Excellent organizational skills, a proactive attitude, and a collaborative approach to problem-solving

Proficiency in Salesforce and related tools for tracking and managing client interactions

Bachelor's degree or equivalent professional experience

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.