Sr IT Certified Professional

Apex Systems has an opening for a Level 2 Service Desk Analyst for one of our government integration clients for Fort Gordon, GA. Seeking Help Desk or IT Support candidates to ensure reliable, uninterrupted availability on networks, hardware, software, engineering, and specialized tools at the point of customer need to support the client's mission. Degree requirements: High School diploma/GED with 8-years of related experience, or Associate's degree with 6-years of experience, or Bachelor's degree with 4-years of experience. Email for consideration. Principal Duties and Responsibilities:
Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
Provides polite and friendly customer service
Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
Documents incident status and solutions in incident database tools.
Possesses current working knowledge of computers, printers, laptops, and common windows applications
Works through various types Tier II issues with telephone assist
Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
Possesses comprehensive knowledge of desktop operating systems and applications Skills / Experience:
Perform implementation for system devices, perform imaging of systems, CERP replacement, etc. Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success. Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc. Required Certification(s):
IAT II 8570 Baseline Certification -Sec+ CE or equivalent
Computing Environment: MTA 98-349, Windows Operating System Fundamentals or Equivalent Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
Service Center/Help Desk employees will need flexibility with hours and scheduling. Schedule may change due to COVID issues. Qualifications
High School diploma/GED with 8-years of related experience, or Associate's degree with 6-years of experience, or Bachelor's degree with 4-years of experience