Sr Information Technology Support Technician

Salary: $5,640.00 - $6,933.00 Monthly
Location : Stockton, CA (Main Campus)
Job Type: Full Time
Job Number: 0
Department: Information Technology and Data Center Services
Opening Date: 05/15/2025
Closing Date: 6/15/:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: CSEA
Calendar: 12-month

Description
Lead the Charge in Campus Tech: Become Our Senior IT Support Technician.
Are you a tech-savvy problem solver who thrives in fast-paced, dynamic environments? Join our team as a Senior Information Technology Support Technician and take the lead in delivering advanced technical support that keeps our campus running at full speed.

In this vital role, you will provide expert-level assistance to faculty, staff, and students, ensuring seamless operation of computers, multimedia equipment, and classroom technology. You will also coordinate lab operations, mentor junior technicians, and tackle complex technical challenges head-on. If you are ready to combine leadership with hands-on IT expertise, this is your opportunity to make a lasting impact on the academic experience.
Role: To provide technical direction, support and assistance to campus users of computers, audio-visual/multi-media and related technology; to coordinate and oversee the operations of the academic computing lab; and to provide basic training, set up and repair of computers, audio-visual/multi-media equipment and associated software applications.

DISTINGUISHING CHARACTERISTICS
This is the advanced journey level class in the Computer Support Technician/Network Administrator series. This classification is distinguished from the Computer Support Technician and Network Administrator classifications by the responsibility and complexity of duties and scope and impact. Employees perform lead responsibilities; coordinate the operations of academic computing labs and multimedia enabled classrooms. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility.

SUPERVISION RECEIVED AND EXERCISED
Receives direction from an assigned supervisor.

Provides functional and technical oversight to lower-level technical staff and student employees.
Responsibilities and Duties

Responsibilities and duties may include, but are not limited to the following:

1. Provide technical assistance to network and system users in the use of all equipment, hardware and software applications as it relates to District curriculum and business operations; troubleshoot, repair and upgrade hardware and software.
2. Coordinate the use of computer labs, classrooms and associated equipment for various presentations and meetings; assist in the set up and break down of equipment.
3. Coordinate and oversee the operations of academic computing labs; implement policies and procedure and ensure adequate staffing.
4. Receive and respond to requests regarding the use of audio-visual/ multimedia equipment, the DeltaNet/Loan-a-Mac program; determine what type of computer is needed; set up and install computer with appropriate software; provide needed instruction in the use of appropriate applications.
5. Screen, schedule, and train student employees; process short term and federal work study referral forms.
6. Install, troubleshoot, repair and/or support the operation of personal computers, peripheral equipment, audio-visual/multi-media equipment and networks as necessary for all assigned areas.
7. Provide technical analysis and feasibility regarding the use of all computer hardware, audio-visual/multi-media equipment and software in the College network; assist in the acquisition, distribution, installation and maintenance of hardware and software and other related network resources.
8. Maintain hardware inventory including database updates, change of location and surplus; maintain software disk and CDs in a secure area; monitor reference materials check out.
9. Coordinate new projects with computer support staff including evaluating new equipment for purchase; consult with vendors and manufacturers regarding equipment specifications, installation requirements and/or technical problems, installation of equipment, scheduling of work and maintaining inventory. Troubleshoot, repair or replace audio-visual/multimedia equipment; assess equipment problems and determine appropriate repairs; coordinate excessive repairs with vendors.
10. Serve as liaison with Division Deans regarding laboratory use and software and hardware needs in classroom and laboratories.
11. Provide user training; design handouts and conduct training sessions on commonly used software, and the operation of audio-visual equipment and multimedia systems; train information technology staff including troubleshooting and repair methods, procedures and techniques.
12. Ensure adherence to safe work practices and procedures.
13. Perform related duties and responsibilities as required.

Qualifications

Knowledge of:

• Methods and techniques of providing user support for computer operating systems.
• Operations, services and activities of a computer laboratory
• Appropriate data processing techniques, networking, operating systems, peripheral equipment, multi-media equipment and software as used in the campus network.
• Operational characteristics of various computer systems, operating environments and streaming technologies over the campus IP network.
• Operational characteristics of a variety of audio-visual/multimedia systems and equipment.
• Computer programming, operations and principal languages as necessary for specific job assignments.
• Desktop computer software applications used on campus in curriculum or business operations.

Ability to:

• Provide technical support services across the campus.
• Coordinate the operations of the Academic Computing Lab.
• Operate and maintain any computer, audio-visual/multi-media equipment or peripheral equipment as assigned.
• Install, troubleshoot, repair and/or support personal computers, audio-visual/multimedia equipment and associated peripheral equipment.
• Provide instruction and assistance to network users in hardware and software applications.
• Provide technical support to faculty, staff, and students in the use and operation of technical equipment.
• Maintain accurate inventory of computer hardware and software components.
• Analyze user needs and make appropriate recommendations.
• Operate and troubleshoot campus IP based audio/video streaming and teleconferencing systems.
• Operate, maintain, troubleshoot, and repair audio-visual/multimedia systems and equipment.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships.
• Work independently in the absence of supervision.
• Sensitivity to and understanding of, the diverse academic, socioeconomic, cultural, linguistic, ethnic backgrounds and disabilities of community college students and staff.
• Sit, stand, walk, bend and stoop for prolonged periods of time; lift 30 pounds.

Education and Experience Requirements

Education:
Associate's degree from an accredited college or university with major course work in computer science, business administration or a related field.

Experience:
Three years of increasingly responsible experience in the operation, maintenance and repair of audio-visual/multi-media and computer equipment, systems, software and hardware with one year in a lead or supervisory capacity.

License or Certificate
Possession of, or ability to obtain, an appropriate, valid driver's license.
San Joaquin Delta College offers its employees a comprehensive fringe benefit package that includes health insurance, dental insurance, vision care, life insurance, and long-term disability. This coverage is offered for the employee and their dependents.

Please note:

• Full-Time Employees - Participation in medical, dental and, vision is MANDATORY and employees may not opt out even if covered by other insurance.
• Part-Time Employees - Employees are eligible to participate in medical, dental, and vision but must meet eligibility criteria and are responsible for 100% of the cost.

Benefits details can be found at:

Retirement Plan
Retirement information can be found at:

Paid Time Off
The District realizes the importance of creating a balance between work and personal life. To work at the highest ability, employees need to take time away from their job for rest, recreation, and important personal matters. To accommodate those needs, SJDC provides generous holiday and vacation schedules and sick time hours.

District Holidays
Tuition Fee Waiver
Employees and their eligible dependents are eligible for tuition fee waivers for regular classes (not including community service classes) taken at Delta College.

Events
All Athletic home events (excluding playoffs) are free to the public.
01

Do you possess an Associate's degree from an accredited college or university with major course work in computer science, business administration or a related field?

• Yes
• No

02
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