Sr Help Desk Support Technician

About Us:

At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence.

Position Overview:

The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Work Location: DC5, Scranton, PA. On-Site role with opportunity to work from home when possible.

Work Schedule: First Shift: Monday - Friday, 8:30am - 5:00pm

Work Travel: Up to 10% domestic travel.

Competitive Total Rewards Package: Attractive annual salary of $65,000 - $70,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

Responsibilities:

Develop and maintain local networks in ways that optimize performance
Perform system trouble shooting and analysis of warehouse operational equipment and systems
Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
Support PowerShell scripting/automating
Own the relationship with between technical operations and production operations
Package software installations on many computers at a time
Ensure security and privacy of networks and computer systems
Perform troubleshooting to diagnose and resolve problems
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
Install and configure appropriate software and functions according to specifications
Provide orientation and guidance to users on how to operate new software and computer equipment
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
Observe all company safety rules and assist in enforcement as appropriate.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity.

Requirements:

Minimum Requirements:

Bachelor's degree in the field of Information Technology or Logistics desired, or equivalent experience
Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring
Analytical thinker comfortable with managing technical operations
Excellent diagnostic and problem-solving skills
Outstanding organizational and time-management skills
Excellent communication skills (verbal, written, and presentation)
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
3+ years end user support experience
3+ years WMS experience desired
RF technology experience
Flexibility to share on call support within 24/7 operation.
IT Support- 1 year

Req Benefits: Medical, Dental, Vision-FSA/HSA programs available-401K with matching program-Vacation and sick time-Friendly and Open-Door culture