Sr Help Desk Specialist with Security Clearance

Overview Abacus Technology is seeking a Sr. Help Desk Specialist to provide technical support for the Air Force Civil Engineering Center (AFCEC) at Lackland AFB. This is a full-time position. Responsibilities Assist/support users entering or updating data, and provide support troubleshooting and resolving system issues assistance with the use of these systems. Create simple queries for special data analysis. Analyze, document, and submit any change requests received from the users. Work with the system project manager and DBA on user account management and documentation. Update the user manuals when there is a change to applications. Test changes to applications and document the test results utilizing Enterprise Tester or equivalent software. Schedule and assist in training sessions for new users and existing users. Interact with system administrators, developers, DBAs, and IA personnel on a routine basis. Upload documents to an existing system document repository when applicable. x. Assist system users processing and routing System Authorization Access Request (SAAR), DD Form 2875 for system access. Qualifications 8+ years experience performing technical support for applications. HS diploma or GED. Must be Security+ certified. Extensive experience with MS Windows, Microsoft Office, Microsoft 365 and other common desktop applications and operating systems. Knowledge and experience communicating application support concepts to technical and non-technical personnel. Able to develop technical documents and produce system documentation. Must have excellent customer service skills and be able to work within the confines of a set time schedule. Must be a US citizen and hold a current Secret clearance. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information. EOE/M/F/Vet/Disabled