Salary is 120k to 160k + bonus
We are seeking a highly skilled and motivated Sr FIX Protocol Support Specialist with experience in DevOps, TechOps, or Site Reliability Engineering (SRE), along with AWS. In this role, you will provide technical support for institutional trading clients, equity trading, and client integrations. You will be responsible for ensuring seamless connectivity, troubleshooting issues, and offering solutions to clients utilizing FIX Protocol for their trading needs, while also leveraging your DevOps and AWS skills to optimize system performance and reliability. You will collaborate closely with trading teams, IT, and clients to ensure optimal integration and functionality.
Key Responsibilities:
- Provide expert support for FIX Protocol implementations and troubleshooting in equity trading environments.
- Act as the primary point of contact for clients' technical issues related to FIX Protocol, ensuring timely and accurate resolutions.
- Assist in the integration of FIX Protocol systems between clients and the trading platform, ensuring smooth onboarding and functionality.
- Monitor and maintain FIX connections, ensuring high availability and performance of the system.
- Apply DevOps, TechOps, or SRE principles to improve system performance, scalability, and reliability.
- Leverage AWS to support the FIX infrastructure, ensuring cloud-based deployments are optimized and secure.
- Work closely with internal teams to resolve connectivity, messaging, and protocol issues.
- Develop and maintain documentation for FIX Protocol setups, troubleshooting processes, and client-specific configurations.
- Collaborate with clients to understand their specific trading requirements and provide technical assistance in implementing solutions.
- Participate in ongoing improvements and optimizations of the FIX infrastructure to meet the evolving needs of clients and the trading environment.
Qualifications:
- Proven experience supporting FIX Protocol in institutional or equity trading environments.
- Strong understanding of FIX messaging standards and protocols.
- Experience with trading systems, equity trading platforms, and market connectivity.
- Strong troubleshooting skills with the ability to diagnose and resolve FIX-related issues.
- Familiarity with trading systems integration and the technical aspects of client onboarding.
- Experience with DevOps, TechOps, or Site Reliability Engineering (SRE) principles.
- Strong knowledge of AWS services (EC2, S3, Lambda, RDS, etc.) and experience with cloud infrastructure.
- Ability to work in a fast-paced environment and handle time-sensitive issues.
- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical clients.
- Experience with tools and systems related to FIX, such as order management systems (OMS), execution management systems (EMS), or FIX engines, is a plus.
Preferred Skills:
- Experience in client-facing technical support roles within financial services.
- Knowledge of programming or scripting languages (e.g., Python, Java) for troubleshooting and automation.
- Experience with market data feeds and trading platforms (e.g., Bloomberg, Reuters, or similar systems).
- Experience with containerization (Docker, Kubernetes) and CI/CD pipelines.
Education:
- Bachelor's degree in Computer Science, Engineering, Finance, or related field (or equivalent experience).