The scope of the proposed services will include the following:
- Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
- Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas
are mandatory: - Active Directory Domain Services
- Windows Imaging and Driver Management
- User Profile analysis and migration
- Customer Service Skills
- Advanced troubleshooting with basic hardware and software components
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
Third party software to be migrated and handled on a case-by-case basis