The main responsibility of the Sr. EDI Specialist is to provide support for the Sales organization. They help obtain new business and assist in the retention of current customers. They meet with clients and make recommendations on the best technical solutions to satisfy their particular requirements, and ensure the proper implementation of the defined solution. The Sr. EDI Specialist also helps to expedite post-production support for customers. They manage the problem resolution process until a solution is identified and implemented. They also educate the Sales team on key IT initiatives and product functionality improvements.
Job Duties/Responsibilities
• Liaison between the client and internal/external IT resources for the implementation and support of the EDI workflows.
• Build and cultivate strong working relationships with the clients in order to gain their support and solidify their continued business.
• Collaborate with various functional groups including sales, lab operations, senior leadership and third party vendors to provide client issue resolutions in a timely manner.
• Build strategic partnerships with the sales team to ensure we are accurately addressing the client needs, building trust with the client, and delivering exceptional and timely results.
• Use EMR knowledge to overcome implementation challenges to ensure a smooth roll out and avoid any potential delays.
• Perform analysis of client ordering patterns to offer electronic recommendations in order to improve efficiencies and production levels.
• Responsible for communication between the client, internal sales/IT and third party vendors to ensure successful resolutions.
• Provide initial and on-going training for various EMR systems to ensure proper utilization and client satisfaction.
• Install and maintain PC hardware to ensure business continuity and enhance the efficiency of the lab operations.
• Perform triage and any necessary troubleshooting for client EDI issues to ensure an expedites resolution.
• Provide recommendations based on their expertise and escalate to other functional areas when necessary.
• Maintain accurate and complete daily logs for client visits and travel/expense reporting.
• Schedule daily appointments based on client prioritization and proximity.
Requirements
License/Certification/Education:
Associate's degree preferably in Information Technology, HIM or health care related field
Bachelor's degree in HIM or Information Technology is preferred
Minimum 4 years of experience in a IT or Healthcare related field
Prior experience in a laboratory environment is strongly preferred
Proficient with Microsoft Office/365 applications (Word, Excel, PowerPoint, Access, Teams)
Experience working with different EMR vendors and/or Labs on connectivity projects
Ability to influence decision makers in various departments and levels of leadership
Strong communication skills; both written and verbal
Ability to handle multiple projects simultaneously under minimal supervisor
Must have a Valid Driver's License and a clean driving record
Ability to work variable hours and schedules
Pay Range: 75,000-90,000
Application window: August 14-September 30th
Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here .
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
We encourage all to apply
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