Position Overview
The Sr Director of Infrastructure, IT Support, and Cybersecurity is a strategic and operational leadership role responsible for the reliability, scalability, and security of the company's IT infrastructure across all corporate offices and more than 200 operational sites. This leader will oversee the design, implementation, and support of the organization's core IT infrastructure including networks, systems, endpoints, and cloud services, while also driving cybersecurity strategy, policies, and operations. The director will lead teams responsible for infrastructure operations, service desk support, and security operations to ensure high availability, exceptional user experience, and risk mitigation.
Essential Functions (Other Duties as Assigned)
Infrastructure Management:
- Own the design, deployment, and lifecycle management of core infrastructure including servers, storage, networking, identity services, and cloud platforms (e.g., Azure).
- Lead efforts to standardize infrastructure across sites, ensuring consistent performance, scalability, and ease of support.
- Manage cloud services and hybrid configurations, including Microsoft 365 and Azure IaaS/PaaS environments.
- Ensure high availability of business-critical systems including those supporting POS, ERP, and mobile operations.
IT Support Services:
- Oversee the IT Service Desk team ensuring timely resolution of incidents and service requests.
- Establish and monitor SLAs, KPIs, and user satisfaction metrics to drive continuous improvement in IT support delivery.
- Develop and maintain knowledge base documentation and user self-service tools to improve operational efficiency.
Cybersecurity and Risk Management:
- Lead the development, implementation, and enforcement of cybersecurity strategies, frameworks, and incident response plans.
- Oversee vulnerability management, endpoint protection, access control, security monitoring, and data protection programs.
- Collaborate with compliance, legal, and application teams to ensure alignment with regulatory and privacy requirements.
- Evaluate and manage relationships with MSSPs, security tool vendors, and third-party auditors.
Strategic Leadership and Planning:
- Develop long-term infrastructure and security roadmaps that align with company growth and technology modernization initiatives.
- Own the budgeting, procurement, and vendor management functions for infrastructure and security tools/services.
- Work with cross-functional teams to ensure that cybersecurity is integrated into all aspects of the Company's operations.
- Stay ahead of technology and cybersecurity trends; assess and recommend new solutions to improve performance, cost efficiency, or risk posture.
Education and Experience
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity or a related field
- Minimum 10+ years of progressive IT experience with 5+ years leading IT infrastructure and cyber security teams.
- Strong technical expertise in cloud services (Microsoft 365, Azure), endpoint management (Intune, Autopilot), identity and access management (Entra ID), multi-site network infrastructure and connectivity services, infrastructure monitoring tools, data privacy, data loss prevention.
- Demonstrated success in developing and executing cybersecurity programs aligned to frameworks such as NIST, PCI DSS, or ISO 27001.
- Strong understanding of threat landscape and the latest cybersecurity threats and vulnerabilities
- Proven experience leading geographically dispersed IT operations and support teams.
- Strong communication, leadership, and vendor negotiation skills
- Relevant industry certifications, such as CISSP, CISM, CISA, PMP, ITIL are preferred but not required.
Knowledge, Skills, and Abilities
- Strong leadership and communication skills, with the ability to develop, lead and manage a team of IT professionals.
- Ability to work collaboratively with cross-functional teams and external partners.
- Self-motivated with strong organizational skills and ability to multitask in a fast-paced environment.
- Strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
- Strong time management skills and the ability to shift priorities efficiently.
- Strong oral and written communication skills.
- Demonstrates integrity and ethical behavior.
Physical Requirements:
- Extended periods of sitting
- The work environment is typical of an office setting. The noise level is usually quiet.
- Travel requirements less than 10%
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. (All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others). The requirements listed in this document are the minimum levels of knowledge, skills and abilities.