Sr Desktop Technician

Job Description



The Position:

• Under general supervision, administers day to day operations of local Personal Computer systems and servers.
• Provides integrated support, maintenance, upgrade and repairs of all computers for assigned remote locations as required. P.C. Installation and upgrades of P.C. software and network-based applications.
• Setup and configure Intel PC's with Overhead Door approved software.
• Serves as second and third level support for PC related problems that the IT Service Desk cannot resolve.
• Installation and setup of business production line solutions.
• Keeps up with latest hardware, operating systems, and off-the-shelf software packages and technologies.
• May function as technical project leader on business projects.

Responsibilities:

Include the following. Other duties may be assigned by direct manager.

• Responsible for identifying and resolving PC hardware and software related failures and issues.
• Assist with user training on PC Applications.
• Manage and update PC images to maintain current software levels.
• Update install software updates to remote PCs via SCCM.
• Manage mobile devices via Maas360 via strong understanding of mobile device management practices.
• Responsible for the business printing / copying solutions including maintenance.
• Request quotes and place order for PC equipment and peripherals.
• Handles tasks for project installs and can help define project tasks and a tasks completion time.
• Upgrades software components and installs OS upgrades as required.
• Experience with Microsoft Windows (XP, 7, 8,10) and Microsoft Office products (2013, 2016 pro plus) is required.
• Manage conference room A/V technology, including Cisco video conferencing equipment.
• Experience with Microsoft Office 365 a plus.
• A strong discipline working within a standardized ticketing system and documenting work tickets fully is a must in this position.
• Will need to be team oriented and have excellent verbal and written communication skills.

Responsibilities

Responsibilities:

Include the following. Other duties may be assigned by direct manager.

• Responsible for identifying and resolving PC hardware and software related failures and issues.
• Assist with user training on PC Applications.
• Manage and update PC images to maintain current software levels.
• Update install software updates to remote PCs via SCCM.
• Manage mobile devices via Maas360 via strong understanding of mobile device management practices.
• Responsible for the business printing / copying solutions including maintenance.
• Request quotes and place order for PC equipment and peripherals.
• Handles tasks for project installs and can help define project tasks and a tasks completion time.
• Upgrades software components and installs OS upgrades as required.
• Experience with Microsoft Windows (XP, 7, 8,10) and Microsoft Office products (2013, 2016 pro plus) is required.
• Manage conference room A/V technology, including Cisco video conferencing equipment.
• Experience with Microsoft Office 365 a plus.
• A strong discipline working within a standardized ticketing system and documenting work tickets fully is a must in this position.
• Will need to be team oriented and have excellent verbal and written communication skills.

Qualifications

Qualifications:

• Excellent written and oral English communication skills, a good listener with a team player attitude, problem solving, negotiation, issue management, and mediation, and have good technical documentation skills are essential for this position.
• Overall ability to work in fast paced environment being self-motivated, pleasantly aggressive and assertive, realistically ambitious with high personal ethics.
• Develop a professional relationship with co-workers and end-users with a positive influence.
• Have the discipline to follow established methodology while seeking ways to improve the process.
• Must have the ability to troubleshoot difficult problems to resolution quickly and to industry standard best practices.
• This is a customer facing position. A strong customer service focus and the ability to interact at all levels within the organization is key.

Education:

• I.T. Bachelor's degree preferred
• Two years minimum with a College or University program certificate, or more than six years of related experience and / or training; or equivalent combination of education and experience with some formal training.