Sr Desktop Design Engineer

Is3 Solutions is looking for a Sr. Desktop Designer Engineer to perform the following task on a six month project:

• Provide Engineering Design level support of desktop and laptop computers and related technology and software. Engineering includes evaluating new enterprise level hardware and software; application packing and installation for automated deployment; as well as testing of computer systems and peripherals within established standards and guidelines;

• Activities require interaction with application software and operating systems ensure they perform to agency specified standards;

• Provide design engineering services on medium, high and complex issue for Desktops, VoIP support, telecommunication, Video Conference, Internet access, Enterprise Email/Calendaring, network, security, as well as the entire Microsoft Office suite including Office 365;

• Provide tier three escalation support when needed;

• Follow and create process and procedures for Installing and testing computer systems and peripherals within established standards and guidelines.

• Provide documentation, knowledge transfer, and training as assigned;

• Make recommendations on appropriate hardware, software, and policy based on user needs and agency standard, based availability of hardware/software, and/or budgetary considerations;

• Perform special projects and initiatives as assigned.

• Maintain Client Management System - SCCM, for all supported domains

• Manage and troubleshoot multiple physical Microsoft Windows Desktops.

• Provide Windows Desktop administration for physical Windows hosts at various locations.

• Perform proactive monitoring to identify potential issues and/or problems and provide resolution.

• Manage and troubleshoot all managed portable and virtual Microsoft Windows Desktops in addition to physical on-premises hosts

• Maintain Client Management Systems - SCCM (both), Workspace One (portable hosts), Nerdio Management Plane (Azure/virtual)

• Provide support to resolve complex technical operational problems.

• Provide Windows Desktop administration for all physical, portable, and virtual Windows hosts at various locations.

• Maintain and update Azure Windows Virtual Desktops, host pools, add virtual memory, CPU and storage when needed.

• Diagnose and document problem resolution, provide Root Cause Analysis, if needed.

• Continuously research, test, and implement improvements to Windows Desktop Environment and related systems, policies, and components

• Assist in the maintenance of the Windows desktops, including patches and security updates; upgrade and maintain hardware firmware; Application Lifecycle

Required SKILLS:

MUST HAVE (8) YEARS EXPERIENCE (Minimum)

• Expert proficiency with Client Management Systems like SCCM, Workspace One, and Nerdio.

• Deep working knowledge and experience with Windows software, hardware, and system administration.

• Experience with vulnerability management and security compliance.

• Working knowledge of policy management via GPO and CSP

• Excellent troubleshooting skills / ability to investigate problems and perform RCA

• Experience researching, designing, and implementing Windows Desktop Design standards

Desired Skills

• Experience with software and patch packaging

• Experience with scripting languages.

• IT automation concepts, monitoring, and software metering

• Experience creating and deploying MSIX packages

• Experience creating custom queries, collections, and reports.