The team you will be joining:
This IT department plays a vital role in ensuring top-tier functionality and performance across a variety of clinical and enterprise software applications. The team values collaboration, continuous improvement, and proactive problem-solving. You ll work directly with engineering and development teams to improve software quality, support application performance, and enhance user experience across healthcare and business environments.
Location: South Charlotte - Remote
What They Offer For You: - Competitive base salary and annual bonus opportunities
- A dynamic, team-first environment with access to modern tools and high-visibility projects
- A broad benefits package including wellness programs, tuition reimbursement, and paid holidays
- Hybrid work model promoting flexibility with an in-office foundation
- Clear, streamlined interview process (screening call followed by team interview)
Why this role is important: This role plays a critical part in testing, diagnosing, and resolving software issues across clinical systems and enterprise platforms. You'll ensure performance and functionality in Citrix-based applications, support seamless integration with hardware, and help maintain secure and optimized environments. This role serves as a key escalation point for desktop image builds and directly collaborates with the engineering team to ensure excellence in IT delivery.
The background that fits: - 5+ years of experience in a fast-paced IT environment
- Deep understanding of Citrix Workspace, Imprivata SSO, and 3rd party medical/business applications
- Strong Windows OS and desktop troubleshooting experience
- Experience with application testing, regression testing, and quality assurance methodologies
- Proven ability to build, document, and execute test plans and performance scripts
- Excellent diagnostic skills in virtualized environments and SSO platforms
- Strong communication skills, with a collaborative mindset for working cross-functionally
- Degree in Computer Science or equivalent professional experience