Details:
Who we are Stefanini is a privately held $1.5 B global technology provider offering Digital Workplace Services, Application Development, and Digital & Innovation solutions, including our own Stefanini Artificial Intelligence (SAI) platform. We have been recognized as a Visionary in the 2025 Gartner Magic Quadrant for Outsourced Digital Workplace Services, and our 35,000 employees are located across 41 countries
Job Purpose: The role of the Desktop Support Technician is to provide second line support. The Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Deskside Support Technician works in a dynamic, fast-paced environment which provides support over the phone, through e-mail, remote access and in person (and walk-in users).
Position:
Position is to support multiple brands in our offices in San Francisco. Primarily stationed in one of the office with the flexibility to assist other techs in the second office ( walking distance ).
What will you do? - Supporting IT equipment in large corporate environment
- Desktop/laptop tech support (Mac and PC)
- Windows 7/10 operating systems
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the client's ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned
Job Requirements
Details:
Main Duties and Responsibilities: - Leverage experience to diagnose and resolve software and hardware incidents, including operating systems (IOS, Windows, Mac) and across a range of software applications including but not limited to off the shelf & business specific application.
- Assist all users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents to other support teams where necessary.
- Manage local inventory.
- Accurately record, update and document requests using the service desk system.
- Install and configure equipment inclusive of all MACD (Move, Add, Change, Deletion) processes, and New Hire onboarding.
- Resolve incidents and upgrade different types of software and hardware including but not limited to Conference rooms AV equipment, printers, copiers and scanners.
- To maintain a first-class level of customer service ensuring that all users are treated efficiently and in an appropriate manner.
- Communicate effectively with technical and non-technical colleagues at all levels in the organization.
- The ability to lift up to 40 pounds to a height of 3-4 feet for racking purposes or carrying from one location to another within office perimeter.
Requirements: 5 years proven experience as deskside technician or similar role
Thorough knowledge of computer systems and IT components
Strong Skills with MAC Support (osx) and white glove VIP level support
Thorough knowledge of o365 user configuration & practice of 'core' applications associated to this service
Experience with LAN networks and Good knowledge of internet security and data privacy principles
Relevant certifications (e.g. CompTIA A+) etc.
What you'll get - Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different - Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;
Pay Range:
$ 30.00 - $ 35.00