Sr Deskside Technician

Details:

• Deliver expert-level support for complex hardware, software, network, and peripheral issues-acting as the primary escalation for unresolved incidents.

• Oversee and execute advanced diagnostics, system imaging, device rebuilds, and complex repairs (including component replacement on PCs, laptops, and mobile devices)

• Support mobile devices, printers, scanners, wireless, VPN, etc.

• IMAC Support - IT equipment Install/Move/Add/Change

• Maintain repairs, spare parts, and components

• Research and troubleshoot problems

• Maintain system configurations and documentation

• Track and resolve customer incidents and requests through the client's ticketing tool

• Troubleshoot and resolve hardware and software issues for Windows devices

• Backup, restoration, and migration of user data

• Smart Hands support with networking, server, and telecommunications technologies

• Printer and peripheral device support

• Inventory management of IT assets including asset auditing

• Ability to research and follow appropriate KB articles

• Ability to work on-call and other after-hours support needs

• May provide Executive support

• Various other tasks associated with deskside services

• May need to be available to provide support at other client locations as needed

• Other duties as assigned

Job Requirements

Details:

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware

• Able to uphold a positive attitude at all times, even under stressful conditions

• Experience supporting remote facilities and users

• Excellent verbal and written communication skills

• High level of professionalism and strong personal interaction skills

• Ability to perform in-depth research and troubleshooting for complex technical issues

• Ability to prioritize and complete all work tasks with minimal supervision

• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

• Ability and willingness to learn new technologies

• High School Diploma (required)

• Deskside / Desktop / End User Computer experience, ideally in a corporate environment

• Proven ability to handle challenging, rapid-response user support

• Proven ability to balance, prioritize and organize multiple tasks

• +1 years corporate deskside support or equivalent experience

• Maintain valid driver's license

• Strong project management, organization, and customer-focused problem-solving skills

• Advanced knowledge of IT asset management, imaging and deployment tools (e.g., SCCM, Intune), ticketing, and documentation systems.

• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

• Demonstrate high level of professionalism and strong personal interaction skills

• Maintain neat and professional work area and appearance in compliance with site policies

• Ability to pass standard panel drug screening and background check

• Adhere to assigned shift schedule

Desired Characteristics

• A+ Certification

• Microsoft Certified Professional (MCP)

• ITIL Foundations

• Lean Six Sigma

What you'll get:

• Work with brilliant minds, often within a global capacity;

• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different:

• Brazilian and privately owned company;

• Agility, flexibility, and innovation are in our DNA;

• Flat organizational structure which enables faster communication and decision making;

Pay Range:

Based on Experience