Sr Client Service Specialist

Sr. Client Service Specialist - Japanese Bilingual Job Num: 57348
Banking/Finance

Job Description

POSITION: SR. CLIENT SERVICE SPECIALIST- JAPANESE BILINGUAL

COMPANY: A major Japanese financial institution that provides a wide range of banking and financial services globally.

LOCATION: Los Angeles, CA

WORK STYLE: Hybrid base

SALARY RANGE: 75K-110K/year

Role Description:

Responsible for answering and addressing customer inquiries related to the company's cash management products by email or phone. The position logs and monitors inquires, troubleshoots complex issues and escalates issues to the appropriate areas. The Sr. Client Specialist is also responsible for training junior staff on day-to-day and advanced tasks. They are also responsible for assigning the tasks to each staff based on their workload and skills in order to respond to our customers and to resolve the issue in a timely manner. coordinating the teams by assigning the inquiries from the customer with staffs considering each capability, experience and availability.

Role Objectives: Delivery:

• Answer customers complexed inquiries and questions and respond to them with the solutions and appropriate suggestions. If necessary, escalate the issues to GTDB Product area.
• Create daily logs in proprietary system for issues and inquiries from customers for record-keeping purposes.
• Work with our partner bank to set up service products. Provide support to customers for troubleshooting to resolve the issues. Be responsible for monitoring all set-ups are completed correctly and in a timely manner.

Qualifications and Skills:

• BA/BS or equivalent experience
• 5+ years of client facing role at a major financial institution.
• Strong knowledge and actual working experience of Corporate Cash Management / Treasury services system/product implementation
• Strong team player
• Excellent communication skills. The applicant must be a bilingual, speaking and writing for English and Japanese
• Ability to work under pressure and meet time critical deadlines.
• Ability to prioritize tasks and manage the time effectively.
• Proficient skills on MS Excel & PowerPoint
• Hybrid working: Recommend working in the office twice a week.

To apply, please send resume to

Job Details

City: Los Angeles
State: CA
Job Type: Permanent Job
Salary High: 110000.00
Salary Low: 75000.00
Languages: English;Japanese
Hours of Operation:
Benefits: Health Ins;Dental Ins;Vision Ins;401K;Life Ins

Contact Information

Job Owner: Ikuko Tatebayashi
Job Owner Email :