Sr Business Analyst

New York, New York

Resource Informatics Group

Sr. Business Analyst (Hybrid)
Location: Irving Place, New York, NY
Duration: 3+ months

JOB DESCRIPTION

Serves as customer-facing member of an energy usage analysis team dedicated to supporting customer inquiries for the Product team.
Responsible for answering customer phone calls and emails and translating them into Azure Dev Ops tickets for resolution.
Responsible for logging issues/tickets in both ADO and Excel sheets and keeping them in sync.
Produces a monthly summary report (Excel) of all customer inquiries, status, and ticket numbers from weekly numbers.

TECHNICAL SKILLS Must Have

Ability to identify, clarify, and resolve issues and risks, escalating them as needed.
Ability to manage stakeholder relationships.
Entering bug and story tickets into a software management system
Excel reporting skills
MS Office skills
Professional customer service phone skills for high importance customers (public facing, not internal)
Ability to execute existing SQL queries
Automation / Technical Writer
Experience in Azure Dev Ops
Knowledge of energy terminology.

UTILITIES OR ENERGY WILL BE GIVEN FIRST PREFERENCE.

Date Posted: 08 May 2025