Work Location: Wilmington, Delaware, United States of America
Hours: 40
Pay Details: $86,840 - $139.360 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business: Financial Crimes & Fraud Mgmt
Job Description: The
Sr. Analyst Fraud Analytics (Databrick, SQL, Python) also known at TD Bank as the Manager, Fraud Performance Management is responsible for overseeing products and/or business channels, with the primary goal of minimizing fraud losses and determining fraud patterns.
Sr. Analyst Fraud Analytics (Databrick, SQL, Python) will take the lead in the development of Fraud strategies to mitigate fraud loss for the respective product/channel, while balancing customer and operation impacts. You will also be responsible for reporting on overall Fraud losses and trends in addition to monitoring rule strategy performance. This role reconciles numerous metrics and condenses/summarizes for our Executives and Business Partners.
This is a
Remote career opportunity.
Monday- Friday
8:00am to 5:00pm Eastern Standard Time
Depth & Scope: - Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Fraud Losses Management - Reviews fraud attacks to understand and address coverage gaps
- Participates in quarterly and annual fraud loss forecasting exercises
- Develops insights and rules to deliver fraud loss plan
- Manages shifting network rules and liability requirements
- Uncovers and resolves process gaps throughout the Bank
- Provides alert support to address emerging threats
Fraud Rule Management - Manages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)
- Changes socialization and adherence to Change Management protocols
Fraud Operational Support - Participates in operational forecasting and capacity planning
- Manages fraud case prioritization strategy to optimize return-on-investment
- Manages strategic intent for Operational & Contact processes
- Effectively partners with Defect Managers to identify and remediate coverage gaps
Design/Update Monitoring & Reporting - Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs
- Supports existing monitoring by refreshing reports when data or requirements change
Partner Support - TD Partners Outside of FC&FMG - Supports project intent and ongoing partner projects; provides risk identification and cost estimates
- Leverages fraud expertise to help define fraud resilient products and processes
- Provides post-launch IT validation and issue management
- Ensures Fraud policy alignment and implementation
- Provides monthly partner loss performance updates and participates in review sessions
Support FC&FMG Intent - Outlines data needs for rule-writing and effective management
- Reviews and evaluates potential technology investments
- Manages model prioritization, business validation and implementation
- Supports audit and regulatory requests (data or intent)
Manage External Relationships - Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)
- Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)
Education & Experience: - Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required
- Master's Degree in a related discipline is preferred
- 7+ years relevant experience
- Knowledge of systems and processes is preferred
- Knowledge and experience with Databricks, FICO Decision Maker and Phyton is preferred
- Experience with SQL/SAS/Data manipulation tools required
- Previous experience with related fraud is preferred
- Solid understanding of TD Products and Channels
- People management experience is an asset
- Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is required
- Conceptual thinker; ability to wade through data and arrive at conclusions
- Strong interpersonal skills; comfortable interacting with team members of all levels
- Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)
- Ability to take initiative and work independently under tight timelines
- Strong team collaboration skills
- Ability to effectively manage multiple projects and priorities simultaneously
- Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners
Customer Accountabilities: - Understands and supports the Bank's Customer Service Strategy
- Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
- Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
- Leads, coaches and models quality service delivery at every interaction
- Supports the ongoing improvement of the partner/Customer experience
Shareholder Accountabilities: - Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service and products aligned with Best Run concepts and overall enterprise strategy and objectives
- Participates in establishing and executing plans and goals for the Business to drive toward results
- Develops and maintains an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight
- Provides financial reports and analysis, including budget variances to management on a regular basis
Employee/Team Accountabilities: - Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
- Supports the creation of goals and objectives for the business unit/function. Communicates those goals and objectives to the team
- Builds capability - Supports/executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
- Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
- Creates an extraordinary place to work - Advances and sustains a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
- Leads, coaches and develops a highly effective team by ensuring ongoing training and performance and development management
Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Applying common sense to deal with problems involving standardized situations - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required . click apply for full job details