About Evergreen Consulting Group
Evergreen Consulting Group is a virtual full-service energy efficiency firm. We employ experts experienced in advancing energy efficiency initiatives for a wide array of clients. Our team members are in strategic locations across the United States.
We are a supportive team that rewards individual initiative and performance. We have a progressive culture that embraces work-life balance while working in a virtual office environment from your home. This winning combination has resulted in repeated selection among the top companies on Oregon Business Magazine's list of 100 Best Companies to Work for in Oregon.
Position Description: Sr. Administrative Coordinator
As a Sr Administrative Coordinator, you will support program managers and incentive fulfillment teams to support timely delivery of customer payments.
We are looking for an individual who is passionate about energy efficiency and customer-focused delivery experiences and can thrive in a fast-paced environment. If you are ready to make a tangible impact in the world and be a part of a team that values partnership, teamwork, innovation, efficiency and collaboration, we invite you to apply.
Successful Candidate:
- Demonstrates exceptional attention to detail.
- Able to work in a fast-paced environment.
- Excellent internal and external customer service skills.
- Has exceptional problem-solving skills and is capable of seeing a project through to the next logical step.
- Has the ability to work independently, with strong decision-making skills, using discretion when interacting with others while creatively thinking of better ways to solve issues.
Key Responsibilities:
- Support batch processing across many different contracts with many different requirements. This work will include: balancing reports, checking the batch for errors, managing batch files, creating and uploading bank files to our preferred banking partner, reviewing check register.
- Track batches through to participant payments and client reimbursement.
- Updating records in database for payment stages.
- Verify W-9s using approved software for account holders and program participants, update data for accurate 1099 reporting and archive documents.
- Manage and track uncashed checks including 150 day and 180 day notifications.
- Manage program escheatment requirements.
- Export and provide monthly reports to delivery partners.
- Other duties and adhoc projects as assigned.
Position Qualifications:
The position requires high client satisfaction and going out of the way to be helpful, respectful, approachable, and team-oriented while building strong and positive working relationships. Candidates must be receptive to feedback, willing to learn and embrace continuous improvement. Additional qualifications include:
- Ability to handle frequent interruptions and adapt to changes in workload and work schedules.
- Ability to multi-task, set priorities and respond quickly to short-notice requests.
- Ability to use databases for reports and accurate data entry.
- Must take ownership of the work, do what is required and follow through on all expectations. This requires planning, managing time well and being available and accessible. General schedule is 8 AM - 5 PM with a lunch.
- Intermediate to advanced skills in Microsoft Office software programs, specifically Word, Excel, PowerPoint, and Outlook. Adobe Acrobat, also.
- Proficiency in the use of all general office equipment.
- Proficiency in basic math.
- Must be able to read, write and speak English.
- Previous experience working in a virtual environment is helpful but not required.
Preferred Skills/Experience:
- Basic understanding of W-9 and 1099 tax reporting are a plus.
- Basic understanding of business insurance and licenses is helpful.
- Experience in the energy efficiency industry and/or utility incentive programs is a plus.
- Two or more years of work experience in a technically focused, administrative or customer service role.
- Previous experience working in a CRM or other project management software or Salesforce database.
- Previous experience managing multiple customers and programs.
Physical Requirements:
The physical requirements described here are representative of those that must be met by this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Sitting for extended periods at a computer; data entry and proficient typing.
- Talking on the telephone or video conference calls for extended periods.
- Speak/hear; provide clear, accurate communication and hear the telephone.
Other Requirements:
- We are a fully remote telecommuting organization; therefore, you must have dependable transportation along with verifiable insurance.
- Drug test - must pass a pre-employment drug screen.
- Pre-employment background check.
- A solid internet connection and home-work space.
- Evergreen will provide a computer (programs for the position included in the computer setup), two monitors, a monitor stand, speakers, a webcam, a docking station, a wireless keyboard and mouse, and a surge suppressor.
- Must be available for occasional evening, early morning and weekend meetings and events.
Benefits:
In addition to your competitive salary, medical/dental/vision plan, disability and life insurance, and 401(k), we'll provide:
- Generous paid time off (PTO) so you can recharge and enjoy life, plus $500 provided annually when you take a week-long vacation.
- 401(k) company contributions to help build your nest egg.
- Discretionary bonuses based on performance because your work deserves to be rewarded.
- Professional development funds to learn new skills and grow.
- 100% virtual company.
- Paid volunteer day to make an impact in our communities.
- Fun team outings and events to bond with your colleagues.
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