Sr Account Manager

Job Description

Title: Sr. Account Manager, Service Sales Defense

Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Key Accountabilities:

• Oversee assigned account area and provide account management responsibilities (Lead to Order) from a total after sales support/penetration perspective by identifying opportunities, executing proposals, negotiating contracts, and maintaining a close working relationship with OEM, distributor and dealer representatives
• Maintain account business relationships by developing and executing strategies that increases Rolls-Royce Solutions America (RRS-A) business for the long term
• Interact with customers up to the highest management level on a regular basis, while representing RRS-A in a professional manner (ex. avoiding escalation via conflict resolution and etc.)
• Collaborate with logistics to ensure that parts inventory levels are sufficient to provide quality sales and after sales support to RRS-A customers.
• Collaborate with New Engine Sales team on New Vehicle Projects to quote development including specification review and interpretation and providing pricing on non-standard items (Special Application Quotes) and provide sales advice concerning bid strategies.
• Work with business stakeholders on tracking quotes throughout the sales process until delivery.
• Tracks and reports trends, business conditions and account status which will affect future sales revenue opportunities
• Provide accurate data for monthly, quarterly, and annual forecasting tools
• Establish achievable but challenging short and long range goals designed to promote and increase RRS-A's market penetration in the assigned area of responsibility
• Manage new projects and bring them to completion
• Coordinate projects with other sales managers within Service Sales, with emphasis on Defense
• Address customer concerns relating to current service product offerings and provide customer feedback to product development team on service product solutions for the Americas
• Understand and keep up to date on US Government related requirements and export control legislation (ex. Buy America, Commercial vs. Military Packaging, Federal Acquisition Regulation Supplement (FARS) and Defense Acquisition Regulation Supplement (DFARS) and etc.)
• Prepare and present professional sales presentations to customers, management and staff
• Maintain knowledge of MTU products, applications and policies.
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls-Royce Code of Conduct.
• Perform special projects as required

Basic Requirements:

• Bachelor's degree in Engineering, Technology, or Business field and 5 years of experience with inside sales, customer service, parts/marketing, or management within after sales; or 9 years of experience with inside sales, customer service, parts/marketing, or management within after sales

Preferred Qualifications:

• Excellent knowledge of principles and processes for providing customer services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Excellent interpersonal skills.
• Previous track record in developing new business
• Strong ability to conduct financial review and analysis
• Strong analytical ability to quickly gather facts, draw conclusions, and develop a strategy to win new opportunities
• Strong problem-solving skills with the ability to make decisions
• Strong leadership skills and ability when addressing issues that cross internal departments.
• Strong ability to effectively present information and respond to questions from individuals and groups of managers, clients, and customers.
• Strong organizational skills with the ability to manage multiple projects at the same time
• Strong self-starter with the ability to work extended periods without supervision
• Strong oral and written communication skills
• Strong strategic thinker with proven ability to think creatively
• Ability and willingness to travel domestic & international (up to 30%)
• Proficient with PC and MS Office Suite
• Knowledge of RRSA/MTU organization (products, policies & procedures)
• Knowledge of SAP operating system
• Knowledge of heavy duty diesel engines or comparable diesel products and policies
• Knowledge of Government Agencies and defense contract requirements

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here.

We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Inclusion strategy here.


Job Posting Date

23 Apr 2025; 00:04


Pay Range

$86,656 - $129,984-Annually

Location:

Novi, MI

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type.

The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.
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