Special Orders PIC

Role Description

Special Orders PICs oversee team members, coordinate activities and uphold standards for the Front-End department. This role includes ensuring a high level of productivity and customer service and supervising front end members. Coordinates and tracks the maintenance of equipment used, including delivery trucks, to uphold safety and operational standards. Supervises team members within the Special Orders Department, providing leadership and guidance to ensure the department's success.

Required Skills/Abilities:

• Confers with customers to solicit sales of product to businesses in the area.
• Utilizes fax and e-mail to receive customer orders and engages in effective communication with customers, maintaining a high level of customer satisfaction.
• Pulls, rings, and palletizes orders to be delivered, adhering to quality standards in the picking and packing process.
• Packages orders meticulously for safe and secure transport to the delivery site
• Maintains customer payment methods and applicable tax-exempt information for accurate charges to customer accounts or receipt of payments in other forms.
• Maintains a comprehensive maintenance log for delivery trucks, ensuring timely and proper maintenance is performed to guarantee operational excellence.
• Coordinates orders with relevant departments for out-of-the-ordinary quantities or unique product selections, fostering cross-departmental collaboration.
• Projects sales and schedules labor within the Special Orders Department to comply with established and/or directed standards and goals.
• Drives personal vehicle to purchase supplies and product to fill orders and to make sales calls as necessary.
• Assists with front-end duties as needed, contributing to overall store operations.
• Provides support in other store departments as required.
• Performs additional functions as necessary or assigned.

Experience/Education:

• A High School Diploma or GED is preferred.
• Drivers License required.

Company Description

Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life Elective Benefits
• 401(k)
• Paid time off
• Holiday Pay

Pay Range: Starting at $18.000/hr (DOE)

Schedule:

• Full-time
• Evening, Weekends and Holidays are required.

Office Location and Travel:

• LOCATION: In person
• Reliably commute or planning to relocate before starting work (Required)

Working Environment
Work is performed in a store setting with ability to speak and receive phone communications often. Work requires computer usage with strength, dexterity, coordination and visual acuity to use keyboard and video display terminal and other office equipment. Continuously standing, walking, reaching at/below shoulders, frequently lift/carry up to 10 pounds below waist, up to 50 pounds at waist/chest and occasional lifting of up to 20 pounds above shoulders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.